Lead Service Technician
Job Description
Position: Lead Service Technician
Pay: Clear Path to SIX Figures plus!
Location: Colorado Spring, CO
Hours:
Full-Time
Monday - Friday 8-10 hr days 6:30a start time
On-call rotation every 9 weeks
Overtime approved
Benefits:
Semi-annual Bonuses available based on performance
Comprehensive Medical, Dental, and Vision, 100% for employees
Retirement Plan
Dispatch From Home
Relocation Assistance Up To $2500
Employee Assistance Program
Health Savings Account
Paid Time Off
Tuition Reimbursement - EPA Certification and/ or Company Sponsored North American Technician Excellence (NATE) certification for employees interested in the field
Career Advancement
Professional Training and a great Learning Culture
Company vehicle, tools, parts, and gas card
Requirements:
High school diploma or GED
3 years experience (commercial or residential appliance and HVAC/R repair & maintenance OR similar experience within plumbing, electrical, or construction)
2 years of leadership experience in business, military, or associated fields (including supervision of direct or indirect reports, mentorship, training and development, or coaching)
EPA Certification
Current valid driver's license and clean driving record
Highly motivated and self-sufficient to follow through on duties and assignments with little to no supervision
Exceptional organizational, customer service, and communication skills
High proficiency in navigating computer, tablet, smartphone-based technology
Ability to lift or move up to 75 lbs. with/without reasonable accommodation
Preferred Qualifications
5+ years experience (commercial HVAC/R, Kitchen Equipment repair & maintenance OR similar experience within plumbing, electrical, or construction)
2 years experience as a direct Supervisor or Manager in business, military or associated fields
1 year of project management experience within this industry or related fields
Prior sales experience handling customer walkthroughs, project estimates, and closing the sale
Commercial Food Equipment Service Association (CFESA) certification(s)
North American Technician Excellence (NATE) certification
Bi-lingual English and Spanish speaking is a plus
Physical Demands
This work occasionally requires walking, standing, squatting, bending, sitting, kneeling, reaching overhead, and twisting for the workday. Other requirements are the ability to climb ladders, work from heights, and crawl in tight quarters
Must be able to use your hands for tool usage, installation of parts, and moving equipment
Summary: The Lead Service Technician is a field leadership position with room for career growth. The Lead Technician is responsible for operating a company vehicle to and from customer sites to perform complex repairs on commercial hot side and cold side equipment as well as being a vision of good for less experienced technicians through coaching and mentoring. The Lead Technician will also provide exceptional customer service with the ability to handle complex customer issues and must be able to work independently with little to no supervision. When our customers call on us for help, they can rest assured that their equipment will be cared for and operating in no time.
we love building long-lasting relationships with our employees, customers, and vendors. Every team member is empowered to deliver a "white glove" and solution-oriented customer experience.
If you're someone with expert industry experience who enjoys developing others, embraces change with a "glass half full attitude," has great work ethic, and is looking for a rewarding career, then this is the job for you. Please apply by clicking on the link below. We'd love to learn more about you, your goals, and how we can help you achieve them.
Responsibilities
Approximately 70% of the time:
Perform complex repairs on commercial kitchen (hot side, refrigeration, ice machines, specialty appliances) and HVAC equipment
Ordering, installing, and efficient use of parts for repairs; maintaining vehicle maintenance
Complete administrative duties such as accurate note-taking, follow up with customers, technicians as well as office staff
Effectively maintain proper inventory levels for your vehicle and/ or jobs performed
Safety conscious. Your safety is our top priority; technicians will perform work and techniques with this in mind
Approximately 30% of the time:
Perform leadership duties with customers and technicians as needed which may include facilitating cross-training, responding to technical support calls, coaching and development, and solving complex customer issues or escalations
Job Type: Full-time
Pay: $90,000.00 - $130,000.00 per year
Benefits:
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Application Question(s):
What are your salary expectations?
Education:
High school or equivalent (Required)
Experience:
commercial appliance, refrigeration, or HVAC: 3 years (Required)
Language:
English (Required)
Spanish (Preferred)
License/Certification:
EPA Universal Certification (Required)
Work Location: In person
We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.
Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.
We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.
We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.
Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.
As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
