General Manager

Job Description

About the Role -

The General Manager is a leadership position responsible for overseeing all aspects of the dispensary's operations. This role requires strategic thinking, the ability to drive sales performance, leadership, and a comprehensive understanding of the cannabis industry, including compliance with regulations. This role reports to the Market Manager and is subject to change. 

Essential Duties & Responsibilities -Team and Leadership

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• Lead staff training and development, lead all hiring and team management, conduct employee reviews, build staff schedules, and manage overall payroll responsibilities.
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• Be a cultural leader for all team members and lead by example to meet company culture goals and expectations.
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• Lead staff coaching and set standards of success for every team member by using tools provided: daily huddles, sales goal trackers, promotional calendars, and other resources.
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• Lead daily/weekly/monthly communication with all team members, ensuring the staff is apprised of all business and cultural goals.
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• Set the example for all behaviors in the dispensary: uniform presentation, positive attitude, driving results, and seeking growth opportunities.
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• Champion company goals: Revenue, Expense Management, Product Launches, Customer Service, Operational Excellence.
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• Drive employee engagement and morale through known best management practices. Be the leader of choice.
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• Drive a culture of accountability in all areas of focus in the dispensary: Business Leadership, Facility Maintenance, Compliance, and Customer Service.
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• Monitor and use company communication channels regularly.
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Revenue and KPIs

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• Lead in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations. 
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• Effectively communicate sales goals, promotions, and business expectations with staff on a daily/weekly/monthly/quarterly basis, and relate it to your overall store performance. 
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• Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service and drive all daily/weekly/monthly/quarterly KPIs: ADS, UPT, Sell Through, Identify underperforming metrics, Payroll, and Other related Business Expenses. 
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• Participate in competitive analysis through competitive shopping within a 30-mile radius of your store, sharing weekly/monthly analysis and suggestions to remain competitive in an ever-changing industry, and be solutions-oriented. 
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• Oversee all daily/weekly/monthly inventory processes and reconciliation to ensure accuracy and prevent loss.
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Day-to-Day Leadership

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• Lead in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business. 
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• Lead in all management-related responsibilities and day-to-day functions. 
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• Manageallstore cash flow: till setting, cash handling, and cash depositing, change ordering, reconciliation, safe management, staff tip management and reporting, and all other related cash reporting processes and functions. 
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• Lead in the upkeep of the store: supply ordering, cleaning, and general housekeeping practices, as well as any urgent facilityrelatedrepairs andneeds. 
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• Be a front line of maintenance for the facility by actively communicating needs and fixes. 
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• Adhere to all company policies and procedures, and stay aware of any changes through constant communication with the Regional Manager. 
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• Be a functional expert in all fundamental and enhanced processes and procedures required for the dispensary to operate. 
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Inventory Management and Compliance

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• Lead in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements, State regulations, and internal processes. 
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• Lead and train all staff in all inventory processes: intake, invoice management, organization, selling, staff training and development, expiring products, and aging products. 
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• Prioritize shelf stocking and keeping online menus accurate at all times of the day through daily reconciliation, observations, communication with CF stakeholders, and delegation. 
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• Track and be an expert on all critical stocking needs. 
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• Be fluent in all METRC and company POS processes related to inventory management.
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• Maintain and develop robust communication with local and regional compliance team members to ensure accurate and thorough compliance adherence. 
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• Update daily/weekly/monthly tools and trackers.
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• Create a culture of compliance and uphold the highest organizational standards in allinventoryrelated processes and needs.
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• Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising 
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• Effectively communicate the daily/weekly/monthly promotions to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness.
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• Effectively communicate the pop-ups and events to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness. 
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• Lead all Loyalty program-related needs and initiatives with staff and customers, and be a champion of New Customer Loyalty Sign Ups. 
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Customer Experience

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• Lead and assist in all customer experience initiatives that build value and loyalty. 
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• Champion the Good Day Way in all customer-related interactions and experiences through staff training and coaching, visual merchandising, process excellence, and overall accuracy and consistency. 
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• Be a leader of change in an ever-changing industry. 
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• Create a sense of community by engaging with customers and providing feedback to leadershiponcommunity relatedopportunities. 
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• Commit toutilizingtechnology to enhancecustomerexperience through omni-channel ordering options, accessibility capabilities, including drive-thru, delivery, in-store kiosk, online ordering, payment options, loyalty programs, staff performance tracking, and any other additional technology that may be introduced. 
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General

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• Metallother leadership requirements as they are relatedtohigh levelsofleadership. 
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• Be an adaptable leader and have a high level of communication with leadership and store staff alike. 
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• Have a direct line of communication with local and regional Cross-Functional partners: HR, Ops, IT, Facilities, and any other CF partner. 
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• Be a positive agent of change and progress, and set an example for leaders, peers, and staff alike. 
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• Performs other duties as assigned.
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Minimum Qualifications -

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• Have at least 2 - 5 years in a leadership position in retail, hospitality, service, or cannabis related industries.
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• Must have 2-5 years of experience in CustomerService relatedwork.
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• Cannabis industry experience preferred.
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• Must be able to clear a background check.
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• Must have flexibility in working hours.
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Education, Skills, and Abilities -

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• Bachelor’s Degree or can substitute experience for degree.
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• Strong written and verbal communication skills.
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• Demonstrated capability in people management and culture building.
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• Positive attitude and flexibility.
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• Critical thinking and Logic skills.
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• Demonstrated experience in cash and inventory management.
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• Microsoft Suite experience.
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• Dutchie POS experience preferred.
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• METRC Seed-to-Sales experience preferred.
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We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.