Medical Receptionist - Boutique Clinic

Patient Services Representative / Front Desk Ambassador

Schedule: Full-Time (36 Hours/Week)
Location: Onsite
Shift: Three 12-hour shifts per week (Saturday, Sunday + 1 Weekday) | 7:00 AM-7:00 PM or 8:00 AM-8:00 PM

About the Role

We're seeking a polished, customer-focused Patient Services Representative / Front Desk Ambassador to serve as the first point of contact for patients in a fast-paced healthcare environment. This role is ideal for someone who thrives on delivering exceptional service, multitasking efficiently, and creating a welcoming experience from check-in through checkout.

If you're organized, personable, and enjoy working in a dynamic setting where every interaction matters, we'd love to hear from you.

Key Responsibilities

• Welcome patients with professionalism, warmth, and exceptional customer service.
• Manage the complete patient check-in and checkout experience.
• Answer and manage inbound phone calls, handling a minimum of 25 calls per shift while maintaining hold times under one minute whenever possible.
• Coordinate warm transfers to clinical providers and route patient inquiries appropriately.
• Schedule appointments, register patients, and maintain accurate records within the electronic medical record (EMR) system.
• Enter patient demographics and membership opportunities into Salesforce.
• Monitor and complete daily task queues, including emails, text messages, and administrative follow-up.
• Answer the medical hotline and promptly escalate urgent patient concerns or service issues to the appropriate support team.
• Maintain a clean, organized, and professional clinic environment.
• Monitor inventory levels, restock clinical supplies, and assist with supply ordering.
• Collaborate with clinical and administrative teams to ensure a seamless patient experience.

Required Qualifications

• Previous experience in a medical front office, healthcare administration, customer service, or patient access role.
• Strong computer skills with the ability to quickly learn EMR systems, Salesforce, and other healthcare software.
• Excellent phone etiquette with the ability to manage multiple calls efficiently.
• Outstanding organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Ability to remain calm, compassionate, and detail-oriented in a fast-paced environment.

Preferred Qualifications

• Experience handling high-volume inbound phone lines and patient triage.
• Previous experience representing a premium or luxury customer service brand.
• Familiarity with electronic medical records and CRM platforms such as Salesforce.

Schedule

• 36 hours per week
• Three 12-hour shifts
• Saturday & Sunday plus one weekday
• Shift hours:
  • 7:00 AM - 7:00 PM
  • OR 8:00 AM - 8:00 PM
• Rotating weekends required (up to 50% of weekends each month).
• Healthcare operates 365 days per year.
• Must be available to work 6 holidays annually (3 high-demand and 3 low-demand holidays), with holiday pay at time-and-a-half.

Why Join Us?

• Competitive compensation
• Comprehensive benefits package
• Paid time off and holiday pay
• Supportive, collaborative team environment
• Opportunity to make a meaningful impact on the patient experience
• Career growth within a rapidly expanding healthcare organization

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?