Service Desk Technician

JOB DESCRIPTION

A client of Insight Global is seeking a Service Desk Technician in a contract to hire hybrid 3 days a week engagement in the Greater Philadelphia area. The right candidate will be looking to grow their career long term with this organization. They will be providing level 1 troubleshooting services across the organizations stores and enterprise users. This team provides coverage 7 days a week aligned with store operating hours. Must be able to work 1 day on the weekends and onsite 3x a week as needed.

REQUIRED SKILLS AND EXPERIENCE

1 year of experience supporting level helpdesk or service desk troubleshooting including answering incoming calls, logging incidents, resolving incidents, and escalating when needed. Excellent communication and customer service skills as this person will be first level of support Experience utilizing enterprise level remote troubleshooting tools and ticketing systems

NICE TO HAVE SKILLS AND EXPERIENCE

Bachelor's Degree or certifications

Compensation:

$18/hr to $19/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.