Call Center Representative
Job Description
BCforward is currently seeking a highly motivated Contact Center Specialist in Austin, TX 78727
Job Title: Contact Center Agent
Location: Austin, TX 78727 (Onsite)
Duration: 7+ Months Contract
Work Schedule: Must be available for any 8-hour shift between 7 am and 7 pm. Strict adherence to attendance and performance metrics is required.
Role Overview:
We are seeking a dedicated and skilled Contact Center Specialist to join our Provider Network team.
This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues.
The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.
Key Responsibilities:
• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
• Document all interactions in clear and concise online logs for accurate record-keeping.
• Transfer callers to appropriate Call Center units when necessary.
• Meet and exceed individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.
Required Skills:
• Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.
Preferred Skills:
• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Strong multitasking abilities and organizational skills.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
