Desktop Support

Desktop Support

Location: Fremont, CA

Onsite Flexibility: Onsite

Job Details

• Position Type: Right to Hire
• Contract Duration: 12 months
• Pay Rate: $34.00 / Hour (USD)
• Shift / Schedule: Monday through Friday, 8:00 AM 5:00 PM. Some overtime may be required. Schedule may change based on business needs.
• Travel Requirements: 0%
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

As a member of the IT Technical Staff, this position will work in various aspects of desktop support.

Key Responsibilities

• Troubleshoot technical issues at the walk-up service center, interacting directly with users while delivering excellent customer service.
• Configure, deploy, maintain, troubleshoot, and support desktops, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Install, maintain, and troubleshoot desktop and laptop hardware and associated software.
• Follow established processes and testing procedures to ensure high-quality work with minimal disruption to end users.
• Evaluate and implement application software solutions identified by Corporate IT.
• Take proactive and corrective actions to resolve issues before they become system problems.
• Install, configure, analyze, troubleshoot, and repair Windows and macOS hardware and software issues.
• Provide desktop support in accordance with defined standards and procedures.
• Maintain password security, data integrity, and file system security.
• Respond promptly to customer issues, document troubleshooting steps and resolutions, and close assigned cases through the designated tracking system.
• Communicate case status, problems, and recommendations with customers, peers, and management.
• Troubleshoot software, hardware, and network connectivity issues to determine root causes.
• Support conference room technology, including projectors, display screens, sound systems, telephony equipment, Microsoft Teams, and Zoom.
• Perform administrative duties to support efficient team operations.
• Provide onsite support at the walk-up service desk (Tech HUB).

Required Skills

• Experience installing, configuring, and troubleshooting desktop and laptop systems, including familiarity with imaging processes.
• Strong organizational skills with attention to detail, flexibility, and time management.
• Excellent verbal and written communication skills.
• Experience documenting incidents from creation through closure using enterprise ticketing systems such as Freshservice.
• Proficiency supporting:

- Windows 7, Windows 10, and Windows 11 - macOS - iOS - Android

• Experience with Microsoft Active Directory.
• Experience maintaining password security, data integrity, and BitLocker encryption.
• Experience supporting Cisco VoIP telephony systems and troubleshooting headset hardware.
• Experience recommending computer hardware and technology solutions.
• Strong analytical and troubleshooting skills.
• Experience providing remote support using tools such as Bomgar.
• Broad knowledge of Microsoft 365 applications, including:

- Word - Excel - PowerPoint - Outlook - SharePoint - Teams - OneDrive - Forms - Stream - Tasks - Video - OneNote

• Ability to perform additional duties assigned by the IT Desktop Support Manager.

Preferred Skills

• Experience with Microsoft SCCM/MECM.

Education Requirements

• Associate Degree in Computer Science, Information Technology, or a related field (or equivalent experience) preferred.
• Technical certifications such as A+, MCP, or HDI are preferred.

Nice-to-Have Experience

• 2 years of customer-facing desktop support experience.

Work Environment / Physical Requirements

• The Fremont campus features modern engineering, design, operations, support, and administrative facilities, including state-of-the-art clean rooms and laboratories.
• Employees also have access to wellness programs, gaming rooms, fitness facilities, and onsite community events.
• Local candidates only.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading data storage provider committed to innovation, delivering advanced technology solutions to customers across the industry. Based in Fremont, California, the organization operates modern engineering, design, and operations facilities including state-of-the-art clean rooms and laboratories and employs IT professionals, engineers, desktop support specialists, and administrative staff who collaborate to keep enterprise technology running at a high standard.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09479

Industry: Information Technology

#gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015