Customer Service & Sales Support Executive

Wetherby | £32,000 - £40,000 | Full-Time | Office BasedST TALENT are recruiting for a Customer Service & Sales Support Executive to join a growing and ambitious business within the construction sector.Working as part of the UK Team and reporting directly to the Sales Director, you'll play a key role in supporting customers, managing orders, coordinating deliveries and ensuring the smooth day-to-day operation of the sales function.This is a varied role combining customer relationship management, sales support, order coordination and logistics administration within a fast-paced B2B environment. Acting as the primary point of contact for customers, you'll take ownership of enquiries, coordinate with internal teams and help deliver a seamless customer experience from initial enquiry through to successful delivery.We're looking for someone with previous experience in a commercial B2B environment who enjoys building relationships, solving problems and keeping multiple moving parts organised. Strong systems skills are essential, and experience using Zoho CRM would be highly advantageous.Key Responsibilities: Acting as the primary point of contact for customer enquiries via phone, email and online channelsBuilding strong relationships with customers and supporting them throughout the order journeyPreparing quotations, processing orders and maintaining accurate sales documentationSupporting the sales team with customer enquiries, order management and administrative supportCoordinating deliveries and liaising with transport providers to ensure orders arrive on timeProviding delivery updates, ETAs and resolving logistics issues where requiredTaking ownership of customer queries and driving issues through to resolutionMaintaining accurate customer records and activity within Zoho CRMSupporting reporting, dashboards and commercial administration for the Sales Director and wider sales teamIdentifying opportunities to improve customer service, processes and operational efficiencyAbout You We're keen to speak with candidates who have experience within a B2B customer service, sales support, internal sales, account coordination, order management or commercial administration role.Experience within construction, building materials, manufacturing, engineering, wholesale, distribution or another product-led environment is highly desirable.You'll also have:Excellent communication and relationship-building skillsA positive, proactive and professional approachStrong organisational skills and attention to detailThe ability to manage multiple priorities in a busy commercial environmentConfidence handling customer queries and challenging situations professionallyStrong systems and CRM experience, ideally including Zoho CRMGood Microsoft Office skillsA customer-first mindset with a solutions-focused approachWhat's On Offer? £32,000 - £40,000 salary25 days holiday plus bank holidaysFull-time office-based role in WetherbySupportive and collaborative team environmentTraining on systems and processesGenuine opportunities to progress into customer-facing sales or leadership rolesDirect exposure to senior leadership and commercial decision-makingIf you're looking for a role where you can take ownership, build strong customer relationships and play an important part in a growing business, we'd love to hear from you.This vacancy is being advertised by ST TALENT Ltd , an Employment Agency.TPBN1_UKTJ