Client Services Representative

Client Services Administrator

Salary: £27,000-£30,000

Location: Farnborough (Hybrid working available)

Job Summary:

We are recruiting for a highly organised and detail-oriented Client Administrator to join a professional and fast-paced team. The successful candidate will play a key role in supporting client services, ensuring accurate administration, and maintaining high standards of customer care and operational efficiency.

This is a hybrid position offering a mix of office-based work in Farnborough and remote working.

Key Responsibilities:

Provide high-quality administrative support to client-facing teams

Maintain and update client records accurately and in line with data protection requirements

Handle incoming client queries via email and telephone in a professional manner

Prepare and process documentation, reports, and correspondence

Support onboarding and ongoing management of client accounts

Liaise with internal departments to ensure smooth service delivery

Monitor deadlines and ensure tasks are completed in a timely manner

Assist with general office administration duties as required

Requirements:

Previous experience in an administrative or client support role

Strong communication and interpersonal skills

Excellent attention to detail and accuracy

Good organisational and time management abilities

Confident using Microsoft Office (Word, Excel, Outlook)

Ability to work independently and as part of a team

Professional and customer-focused approach

Desirable:

Experience in a client services or financial/professional services environment

Familiarity with CRM systems or database management

Experience working in a hybrid or remote-friendly environment

Benefits:

Competitive salary (based on experience)

Hybrid working arrangement

Opportunities for training and development

Supportive and collaborative team environment

Holiday entitlement and company benefits package