Triage Officer

Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Triage Officer this role will be based at: 3 day office based, 2 days remote, Chalvey Community Hub, Ladbrooke Road, Slough, SL1 2SR The right candidate will: * Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels * Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness * Provide high-quality housing advice, including prevention options and available support services * Identify safeguarding concerns and escalate cases appropriately * Refer and signpost customers to relevant internal teams and external agencies * Support early prevention work, including landlord negotiation and tenancy sustainment advice * Maintain accurate case records and ensure compliance with statutory duties and internal procedures We require the following: * Experience working in housing, homelessness, or a related frontline advisory role * Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 * Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon