Motor Claims Manager

Overview

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• Are You looking to step into a leadership role where you can own team performance, influence client outcomes, and drive real financial impact?
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• Join our Client on a 12 month fixed term contract as a Motor Claims Manager, where you'll lead a high-performing motor recovery team responsible for recovering our clients' losses, directly impacting financial outcomes.
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• Based around Northamptonshire, this role provides an exciting opportunity to coach and develop our claims handlers to deliver exceptional service.
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• Our Client prides themselves on being proactive, detail-oriented professionals who are dedicated to supporting each other's growth and achieving shared success.
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Responsibilities

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• In this Motor Claims Manager role, you'll take ownership of the day-to-day management of a corporate client motor recovery team. You'll work closely with the management teams to deliver exceptional client service and achieve key targets.
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• Your responsibilities will include:
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• Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.
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• Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.
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• Overseeing the documentation of recovery procedures and preparing for client service reviews.
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• Monitoring team performance, providing training, and addressing any issues in a fair and timely manner.
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• Managing high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised.
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• Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery
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Qualifications

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• Experience in motor claims handling within a legal, insurance, or claims management environment, including pre-litigated claims.
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• Team management and people responsibility experience within a similar setting.
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• Proven experience working as a Claim Manager and working directly with clients, including hosting client meetings.
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• Strong leadership skills, with the ability to motivate and guide a team to achieve high performance.
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• Excellent organisational skills, attention to detail, and the ability to meet deadlines.
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• A proactive and pragmatic approach, with the ability to think critically and solve problems effectively.
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• Outstanding communication skills, with the ability to build credibility and maintain strong relationships with clients and stakeholders.
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• A flexible and adaptable mindset, with a willingness to accommodate unexpected situations.
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• Eligible to work in the UK.
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We recognise that not every candidate will meet all criteria. If you have strong team leadership experience and exposure to claims or client-facing environments, we'd still encourage you to apply.