Shop Manager

Shop Manager - Fulham Join Our CommunityWould you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?If so, this could be the opportunity for you.The RolePermanent, 35 hours a week.Scope's Fulham shop - 421 North End Road, London, SW6 1NYPlease note that successful candidates will be subject to an enhanced DBS check.We welcome all applications by 11:59pm GMT Wednesday 29 July 2026.As Shop Manager of Scopes Fulham shop, youll have the autonomy to run the shop with creativity and flair. Every day is differentIn this role, youll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, youll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:Ensure shop sales performance is maximised, actively seeking ways to improve the shops performance on a continuous basis.Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platformsRecruit, manage and develop paid colleagues and volunteers within Scopes HR and operational policies and procedures and build a strong teamWork collaboratively with the Assistant Shop ManagerFor more information about the roles responsibilities and the skills and experience required, please use the Full job descriptionPlease include examples in your application that show how your skills, experience, and values match the person specification in the job description.About YouWere looking for someone who has:Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.Commercially aware and able to spot opportunitiesBe able to lead and support peopleCustomer-focused, with a can-do attitudeA team player with strong work ethicAccurate and detail-orientedIT literate and numeracy skillsWe welcome applications from people with lived experience of disability and from all backgrounds.We also ask you to share how you support Scopes values and contribute to our goal of creating a fair and equal future for disabled people.Working in Our ShopsOur shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scopes mission of achieving equality for disabled people and their families.Shop HoursScope shops are open every day. Some weekend and Bank Holiday cover is needed.Full-time: 35 hours per week, five days out of sevenPart-time: Weekly hours on a seven-day rotaAdditional informationYou must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.Anonymised applicationsWe use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.Our valuesPioneering, Courageous, Connected, Open, Fair.We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.Disability confident schemeWe are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.You can also find more information about requesting adjustments for interviews on our website.Important to know:You must meet all the essential requirements in the job description.If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.Equality, Diversity and Inclusion (EDI)EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.Benefits35 days holidayPay progression at 6 months and 2 yearsCompany pensionExcellent training and career developmentStrong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and moreLong service awards and employee recognition awardsLink to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UKOne in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. Were here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.How to applyClick the apply button to create an account and complete your application form.TPBN1_UKTJ