Temporary Service Controller

Key ResponsibilitiesCall HandlingAnswer and manage incoming service calls promptly and professionally.Log service requests and ensure accurate documentation of customer issues.Engineer PlanningSchedule and allocate engineers for service tasks based on skill sets and availability.Optimise engineer routes and schedules to maximise efficiency and minimise downtime.Ensure engineer absence is managed.Job Scope LoadingLoad job scopes into the system, ensuring all necessary details are captured.Assign tasks to engineers and monitor progress to ensure timely completion.Engineer TimekeepingMonitor and manage engineer timekeeping to ensure accurate recording of work hours.Address any discrepancies and ensure compliance with company policies.Customer Liaison and UpdatesAct as the primary point of contact for customers regarding service updates and inquiries.Provide regular updates to customers on the status of their service requests.Technical Support CoordinationCoordinate technical support for engineers and customers as needed.Ensure timely resolution of technical issues and escalate complex problems to the appropriate teams.Pricing Estimates/QuotesPrepare and provide pricing estimates and quotes for service tasks.Ensure accuracy and competitiveness of pricing.After estimate acceptance, complete further works and process jobs to completion.Monitor Service KPIsMonitor key performance indicators (KPIs) such as first-time fix rates.Implement strategies to improve service performance and achieve KPI targets.Manage Standby RostersOrganise and manage standby rosters for engineers to ensure 24/7 service coverage.Ensure standby schedules are fair and compliant with labour regulations.QualificationsProven experience in a service controller or similar role.Strong organisational and time management skills.Excellent communication and customer service abilities.Proficiency in using service management software and tools.Ability to work under pressure and handle multiple tasks simultaneously.Strong problem-solving skills and attention to detail.Knowledge of technical support and service operations is a plusIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ