Customer Service Advisor

New permanent job: Customer Service Advisor, Stonehouse, Gloucestershire.Private medical healthcare | 33 days holiday | Christmas shut down | modern officesFollowing the promotion of a valued team member, we're looking to hire a Customer Service Advisor to take on this position with perhaps one of the nicest places to work in the area!Please note: Interviews will be held between 6th and 14th AugustJob Title: Customer Service Advisor (business to business enquiries, not taking calls from the public!)Hours: 9:00am to 5:00pm with an early finish on FridaysSalary: The plan is to pay around £27,000 but please do let us know your salary requirements. In addition to the salary, this role can offer a very good benefits package including private medical healthcare, 25 days holiday plus all bank holidays and the office closesover the Christmas period too!Location: Stonehouse, Gloucestershire, GL10 - with the option to work from home two days per week if you would like to, once youve been trained.Job status: PermanentPlanned start date: This position is available immediately, or we're happy to wait for the right person if you have to give notice to your current employer.About the jobJoining a small group of friendly people in smart, modern offices, your role as Customer Service Advisor will see you taking enquiries from business customers over the phone and by email and then providing information and processing data regarding the companys product range, whilst making sure that the best customer service is given at all times.Working in a small team supporting key business customers, this is not a call centre type job so you won't be handling huge volumes of enquiries from members of the public. With business customers in a range of industries, to include government departments, and offering a high value, high quality product range,this position offers a great experiencein a very nice environment.You will be given time to learn the computer system being used and you'll also be given great training on the company's product range so you'll feel confident to deliver a great service along with the rest of the small team.The offices are all newly decorated, with new equipment and modern break out rooms for taking lunch or getting to know your new colleagues.There's evena tabletennistable and other fun things to use at break times if that's your thing (you won't be forced to use them if it isn't!).Role and Responsibilities for Customer Service AdvisorHandling business customer enquiries by telephone and e-mailResponding to customer enquiries in a timely mannerInputting customer orders onto computer databaseCoordinating with delivery firmsCommunicating with internal departments to make sure customer orders are processed and deliveredSkills & Experience for Customer Service AdvisorTo be successful in this role, its important that you've used a customer order processing software package before. This might be something like Oracle, Unit4,SAP,JD Edwards, NetSuite, Acumaticaor anything which you can type customer details into orlook up and accessthedetails you need. You should have previous customer service experience too.Youll also need:clear and professional, yet friendly communicationstyleto be accurate, with great attention to detailthe ability to manage your own workloadthe ability to show patience and understanding,helping customers wherever you cansound computer skillsto use thecustomer order processing software plusMicrosoft Word, basic Excel and Microsoft Outlook for emailsThis job might suit someone who has held job titles such as: customer service advisor; customer service representative; customer service assistant; internal sales support assistant; internal sales advisor; internal sales adviser;sales support assistant; sales support advisor; sales support adviser;account coordinator; account manager; key account coordinator; key account managerThis job is commutable from: Stonehouse, Stroud, Nailsworth, Gloucester, Quedgeley, Dursley, Cam, Tetbury, Cirencester,Wotton-under-Edge, Berkeley and surrounding areasTo apply for this positionTo apply for this job or if you'd just like some more information, please either apply via this web site or contact Tom Andrews at Meridian on tandrews (at) meridianbs (dot) co (dot) uk or call Tom on 01242-246-020 01242.246.020Please be assured that your application or enquiry will be handled confidentially.No CV?No problem! Not everyone has a CV already written up. Just get in touch, Id be happy to help.Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.TPBN1_UKTJ