Operational Resource Planner

Role: Operational Resource Planner (Technical Services)Contract Type: PermanentWorking Hours: 37 hours per week, Monday Friday between the hours of 8am and 5pm.Worker Type: Hybrid worker there will be an expectation that the postholder will work on average 2 days per week in the office, at Harvey RoadSalary: Grade D - Starting Salary is £26,824 (Level one) rising to £27,694 (Level three) per annumLocation: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other sites across Nottingham, as needed.Make a Real Difference Work with Nottingham City Council Housing ServicesAt Nottingham City Council, were one of Nottinghams largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job it changes lives.What We OfferA professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful differenceA comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balanceA strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualificationsBenefits of joining our team26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annuallyAccess to a generous, defined benefit pension scheme offering 17.9%Smart Working to support your work life balanceHealth and wellbeing benefits including access to our Employee Assistance ProgrammeDiscounted membership at selected local sports and fitness centres, cinema, shopping and much more!About the RoleWere looking for a highly organised Operational Resource Planner to join our Technical Services team at Nottingham City Council Housing Services. In this key role, youll support the Repairs Service Manage to help deliver a responsive, customer-focused repairs service by coordinating and scheduling work for trades colleagues and contractors to ensure the best use of resources and achievement of service targets.Youll manage busy daily schedules, allocate appointments, respond to urgent repairs, and adapt plans to meet changing priorities. Working with a range of systems, youll monitor performance, maintain accurate records, and identify improvements to support efficient service delivery. Youll also provide essential administrative support, contribute to team projects, and work closely with colleagues and customers to resolve queries, including complaints.Were committed to building an inclusive workplace where everyone can thrive. We welcome applicants from all backgrounds and value diverse perspectives. If youre detail-focused, adaptable, and passionate about delivering great services for local communities, wed love to hear from you.About YouThe ideal candidate will have:Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast-paced and pressurised environment.Experience of communicating directly with members of the public in a business environment with good interpersonal skills, and the ability to communicate effectively including active listening and questioningExperience of working with computerised and manual office systemsAbility to present written or verbal information in a clear and concise mannerAbility to work effectively as part of a team.Experience of providing administrative functions.Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.Closing Date: 30 th July 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.Interview date: 11 th August 2026 Please note, this is subject to change.We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively showing your real self is what helps you succeedWe welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.TPBN1_UKTJ