AV Engineer & Event Technician

AV Engineer & Event TechnicianAbout the RoleMy client is a quantitative trading firm with offices in New York, London, Hong Kong, and Amsterdam. They bring a collaborative and detail-oriented approach to everything they do. The Unified Communications team supports how the clients teams connect and communicate - from day-to-day meeting room technology to large-scale firm events. We're looking for a skilled AV engineer & event specialist to join us on a contract basis and help deliver high-quality AV experiences across the London office, supporting everything from break-fix maintenance and troubleshooting to live event production.You'll be hands-on with event setup, live support, and teardown for a range of events - from town halls and presentations to social gatherings and client-facing meetings. You'll work alongside the clients' UC team, troubleshooting in real time and ensuring everything runs smoothly. This role spans event support, meeting room maintenance, inventory management, technology refresh projects, and ongoing technical operations.My client values people who are resourceful, calm under pressure, and take pride in delivering a polished result. If you enjoy the buzz of live events and care about getting the details right, we'd love to hear from you. This role is permanently based at my client's offices in EC2M, and the salary on offer is budgeted at circa 50K and will be based upon experience.ResponsibilitiesEvent SupportProvide technical assistance for events, presentations, meetings, and conferencesSet up, operate, and strike AV equipment for gatherings of varying scaleDeliver on-site troubleshooting and real-time support to ensure successful event outcomesAssist as required during scheduled corporate events that can be handled as part of day-to-day operationsMeeting Room and Event Space MaintenanceRespond to faults and problems raised for side rooms by conducting checks, troubleshooting and diagnosing the cause, and resolving the issue by either repairing, replacing, or escalating, where appropriate.Conduct regular checks in Event SpacesPerform routine preventative maintenance to identify and resolve potential issues before they impact usersReport and address any identified faults or degradation promptlyOn a best-effort basis, apply best practices to diagnose and resolve audio/video equipment issues, including troubleshooting connectivity problems, ensuring proper functionality, and addressing technical issuesPull new cables as required to resolve AV issues from the wall to the deviceAddress AV ticket and issue escalations from the day and evening shift personnelInventory ManagementInventory all meeting rooms and Event Space AV equipment onsiteMaintain current levels of equipment, both installed in rooms and held as sparePlan for the required future levels of equipmentKeep inventory reports up to date as required by the AV teamTechnology RefreshAssist in the planning and implementation of AV technology upgrades across meeting rooms and event spacesSupport the installation and configuration of new equipmentHelp ensure smooth transitions during technology updates to minimise disruption to end usersPerform meeting room refresh tasks, including but not limited to:Mounting and dismounting video conferencing devicesMounting and dismounting room schedulersSwapping table microphonesSwapping HDMI cablesSwapping USB-C cablesEnsuring acceptable cable organisationEquipment Lifecycle & RMARMA faulty equipment to hardware vendors for assessmentComplete the full RMA process as required by each hardware vendorRequirementsHands-on experience with professional AV equipment (displays, cameras, microphones, DSPs, video conferencing systems)Familiarity with Cisco video conferencing devices is highly desirableStrong troubleshooting and problem-solving skillsAbility to work independently and manage time effectively across multiple prioritiesGood communication skills and a professional, service-oriented approachComfortable using ticketing systems for task tracking and reportingExperience with AV cable management and physical installation workExperience supporting eventsTPBN1_UKTJ