Sales & Service Agent

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, youre not just improving clients' risk profiles, youre building trust. Youll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If youre ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.OverviewWere expanding our team, and looking to hire customer-focused people to join our central Rugby Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. Itll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.**No previous insurance experience is required, all training is provided**40 hours a week spent between the hours of 9am-7pm Monday to Thursday & 9am to 6pm Fridays. No weekends or bank holidays.Starting Salary: £27,976 with a quarterly performance-related bonus (potential to earn up to an extra £4,200 a quarter!)How you'll make an impactDuring your first few weeks, youll be in our training academy where well give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).In this role, you can expect to help people with a wide range of queries, like; setting up landlord insurance policies and capturing information, guiding each customer through their individual needs, all while focussing on doing the right thing for them.On a day-to-day basis, youll:Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heartLook for all opportunities to upsell or cross-sell our range of products depending on the customers needsMake and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may haveLeave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and servicesBalance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile teamAbout YouOf course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.Ability to explain complex language in simple terms, either in writing and/or over the phoneAttention to detail because youll need to accurately review and assess documentationEmpathy and the ability to remain calm and composed when dealing with customersCustomer service skills to provide a positive experience for customers throughoutComputer literateGCSEs, or equivalent including English and MathsCompensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-beingCareer development opportunities and ongoing learningA collaborative, people-first culture with accessible leadershipThe opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesnt align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if youre in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know .Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)TPBN1_UKTJ