Complaints Officer

The Complaints Officer will manage and resolve customer complaints while ensuring a high standard of service delivery within the property sector. This role requires a keen eye for detail and a commitment to customer satisfaction.

Client Details

This is an opportunity to join a small-sized organisation operating within the property sector. The company is focused on providing excellent customer service and maintaining a high standard of operational efficiency.

Description

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• Handle and resolve customer complaints in a professional and timely manner.
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• Maintain accurate records of all complaints and resolutions.
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• Work closely with the customer service team and housing operations lead to ensure customer satisfaction.
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• Analyse complaint trends and provide feedback to improve processes.
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• Ensure compliance with relevant regulations and company policies.
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• Communicate effectively with internal and external stakeholders.
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• Prepare reports on complaint handling and outcomes.
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• Support the implementation of strategies to enhance the customer experience.
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Profile

A successful Complaints Officer should have:

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• Experience in customer service or a related field within the housing industry.
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• Strong problem-solving and communication skills.
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• The ability to work independently and manage multiple tasks effectively.
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• Attention to detail and a proactive approach to resolving issues.
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• Knowledge of complaint-handling processes and relevant regulations.
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• Proficiency in maintaining accurate records and preparing reports.
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Job Offer

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• Salary range: £33,000 - £37,000 per annum.
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• Flexible working arrangements, including two days working from home.
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• Fixed-term contract offering valuable experience in the property sector.
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• Supportive team environment and opportunities for professional growth.
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If you are ready to bring your skills to this Complaints Officer role, we encourage you to apply today!