Casualty Claims Adjuster

Claims Handler – Casualty Glasgow, Scotland Are you a Claims Handler with knowledge or experience in Casualty Claims, passionate about making a real difference to customers within a global, creative, and award-winning organisation? Property claims experience will also be considered. The Role You will manage a portfolio of up to 300 casualty claims, including Employer’s Liability, Public Liability and Product Liability claims. You will work with a range of stakeholders — including policyholders, brokers, loss adjusters and panel solicitors. Excellent training to set you up for success from day one. Key Responsibilities • Accurately assess a range of simple and complex claims, evaluating liability and quantum and considering all relevant factors, including special investigation and recovery. • Identify complaints and customer expressions of dissatisfaction, handling issues effectively or escalating to the appropriate level of management. • Negotiate claim settlements to a successful conclusion, delivering high levels of customer care and maintaining a professional claims service at all times. • Engage with key stakeholders and clients to ensure a fair and robust investigation of each claim case, following specific handling guidelines and best practice frameworks. • Attend and contribute to periodic review meetings with brokers, solicitors, and other external parties as required. Skills & Experience • Previous experience in claims handling, ideally within a Casualty discipline (Employer’s Liability, Product Liability, or property). • Strong analytical skills with the ability to evaluate liability and quantum across a varied caseload. • Excellent written and verbal communication skills, with confidence liaising with brokers, solicitors, and policyholders. • A customer-focused mindset with a commitment to fair outcomes and professional service standards. • Good organisational skills with the ability to manage a high-volume portfolio effectively. • A proactive, collaborative approach and a willingness to engage with continuous learning and development. What's on Offer • Comprehensive induction and ongoing training to support your professional development. • Excellent employee benefits package including pension, private healthcare, and more. • The opportunity to work within a globally respected, market-leading organisation. • A collaborative and supportive team environment based in their Glasgow office. • Clear pathways for career progression within a dynamic claims function. For a confidential chat, please call me on (phone number removed) or forward your CV to (url removed)