Housing Officer

Housing Officer Our client, a well-established business in Plymouth, is looking to recruit a Housing Officer to manage a portfolio of tenancies and help deliver a high-quality housing management service. This is a varied role that involves supporting residents, managing tenancies, addressing anti-social behaviour, and working closely with communities to ensure residents can sustain their tenancies and enjoy safe, thriving neighbourhoods. Key Responsibilities * Manage a patch of residential properties and act as the main point of contact for residents. * Conduct tenancy visits, estate inspections, and neighbourhood walkabouts. * Support new tenancy sign-ups and tenancy sustainment activities. * Investigate and resolve anti-social behaviour cases. * Manage tenancy breaches and enforce tenancy conditions where required. * Work with residents to resolve issues relating to rent, property management, and community wellbeing. * Liaise with internal teams, local authorities, and support agencies. * Identify safeguarding concerns and make appropriate referrals. * Maintain accurate records and case notes using housing management systems. * Deliver excellent customer service and build positive relationships with residents. Requirements * Previous experience in housing management, tenancy management, customer service, or a similar role. * Knowledge of housing legislation and tenancy management practices is desirable. * Strong communication and conflict-resolution skills. * Ability to manage a varied caseload and work independently. * Good IT and administrative skills. * Experience dealing with anti-social behaviour cases would be advantageous. * Full UK Driving Licence preferred