Sales Support Executive

Primary Role

Provides operational support with greater responsibility, proactive problem-solving, and closer involvement in the sales process. Supports the sales team by managing key administrative and operational tasks. Acts as a bridge between sales, customers, and internal departments, assisting with sales processes and helping to deliver excellent service to customers.

Key Responsibilities

Sales Support & Pipeline Management

\n
• Support the sales team in managing the sales pipeline and achieving targets.
\n
• Track sales performance and KPIs, providing insights to improve outcomes.
\n
• Assist in identifying and following up on new business opportunities.
\n
• Support the full sales cycle, including upselling and cross-selling initiatives.
\n

Commercial Documentation & CRM

\n
• Assist in preparing quotations, tenders, and other commercial documentation.
\n
• Maintain accurate sales records, reports, and forecasts using CRM systems.
\n
• Handle CRM management and perform sales data analysis to support decision-making.
\n

Customer Engagement & Product Knowledge

\n
• Deliver professional product presentations and demonstrations to customers.
\n
• Provide direct customer contact, handling more complex requests or order issues.
\n
• Ensure excellent customer service, contributing to a positive client experience.
\n
• Maintain strong product knowledge to advise and guide customers effectively.
\n

Collaboration & Process Improvement

\n
• Collaborate with internal teams to improve sales processes and tools.
\n
• Make decisions within established guidelines, escalate issues when necessary, and suggest process improvements.
\n

Events & Promotions

\n
• Support attendance at exhibitions, promotional events, and marketing activities.
\n
• Willingness to travel occasionally if required.
\n

Follow Up actions

\n
• Take a responsibility for follow -up actions to ensure customer requests and issues are resolved efficiently
\n

Confidentiality Requirement

\n
• The employee in this role will have access to confidential information. Maintaining strict confidentiality regarding company operations, clients, and proprietary data is a core responsibility.
\n

Health & Safety:

All employees have a responsibility for their own safety and that of others. Any health and safety queries should be raised with your supervisor or HR.

Pay: £29,000.00-£32,000.00 per year

Hours: 37.5 per week Monday - Friday

Benefits:

\n
• Additional leave
\n
• Bereavement leave
\n
• Canteen
\n
• Casual dress
\n
• Company pension
\n
• Employee discount
\n
• Flexitime
\n
• Free parking
\n
• Health & wellbeing programme
\n
• Life insurance
\n
• Sick pay
\n

JBRP1_UKTJ