Onsite Service Assistant

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!JOB DETAILS As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.Respond to and escalate customer service requestsMapping Desktop Print Queues and TroubleshootingAttend to basic break/fix for printer jams and/or other minor issuesConsumable management/Re-stock (Ink/Toner Order and Installation) including recyclingMonitor a large fleet of print devicesEnsuring client devises are operating correctlyReporting device performance back to the ASM (Area Service Manager)Ensuring high level of client satisfactionThe working pattern for this role is Monday to Friday, 08:30 to 16:30. This is onsite 5 days per week.SKILLS AND EXPERIENCE REQUIRED Proven ability to deal with clients in a professional and courteous manner, both remotely andAbility to follow both verbal and written instructions, and to follow procedures and processes.Ability to work under pressure, handling multiple tasks to ensure timely completion of allaspects of the roleAbility to organise workload to ensure maximum output is achieved whilst meeting customerrequirementsProven ability to self-motivate and work either as part of an effective team or unsupervisedCustomer centricComputer literateIT knowledge, technical aptitude highly desiredFlexible approach to work and an ability to embrace changeENHANCED DBS:This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.BENEFITS Flexible working options33 days holiday including bank holidaysHoliday purchase schemeEnhanced family friendly benefits (maternity, adoption, paternity and IVF)2 paid days off per year for voluntary work to support our local communitiesStaff Reward SchemePension schemeLife assurance 4 x salarySponsorship for professional development and membershipsEmployee Assistance Programme, includingfinancial wellbeing supportMental health first aider support programmeCycle2work schemeDiscounted Gym MembershipEye care voucher schemeFree flu vaccinationsEmployee social events and recognition activities throughout the yearHP Employee discount programmesMobile phone discountsWHY JOIN APOGEE At Apogee, our values Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible.We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation.Our application form is quick and easy no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.Ready for a fresh start but feeling nervous after time out of work? Youre not alone the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence. If it helps, youll also find useful resources and guidance on our careers page to support you.TPBN1_UKTJ