Sales Support Executive

Primary RoleProvides operational support with greater responsibility, proactive problem-solving, and closer involvement in the sales process. Supports the sales team by managing key administrative and operational tasks. Acts as a bridge between sales, customers, and internal departments, assisting with sales processes and helping to deliver excellent service to customers.Key ResponsibilitiesSales Support & Pipeline ManagementSupport the sales team in managing the sales pipeline and achieving targets.Track sales performance and KPIs, providing insights to improve outcomes.Assist in identifying and following up on new business opportunities.Support the full sales cycle, including upselling and cross-selling initiatives.Commercial Documentation & CRMAssist in preparing quotations, tenders, and other commercial documentation.Maintain accurate sales records, reports, and forecasts using CRM systems.Handle CRM management and perform sales data analysis to support decision-making.Customer Engagement & Product KnowledgeDeliver professional product presentations and demonstrations to customers.Provide direct customer contact, handling more complex requests or order issues.Ensure excellent customer service, contributing to a positive client experience.Maintain strong product knowledge to advise and guide customers effectively.Collaboration & Process ImprovementCollaborate with internal teams to improve sales processes and tools.Make decisions within established guidelines, escalate issues when necessary, and suggest process improvements.Events & PromotionsSupport attendance at exhibitions, promotional events, and marketing activities.Willingness to travel occasionally if required.Follow Up actionsTake a responsibility for follow -up actions to ensure customer requests and issues are resolved efficientlyConfidentiality RequirementThe employee in this role will have access to confidential information. Maintaining strict confidentiality regarding company operations, clients, and proprietary data is a core responsibility.Health & Safety:All employees have a responsibility for their own safety and that of others. Any health and safety queries should be raised with your supervisor or HR.Pay: £29,000.00-£32,000.00 per yearHours: 37.5 per week Monday - FridayBenefits:Additional leaveBereavement leaveCanteenCasual dressCompany pensionEmployee discountFlexitimeFree parkingHealth & wellbeing programmeLife insuranceSick payTPBN1_UKTJ