Technical Customer Support And Repairs Technician

An opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets.The organisation designs and manufactures advanced embedded computing platforms, rugged electronic hardware, signal processing solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations.This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying out hands-on diagnosis, testing and repair of advanced electronic products.Working closely with customers and cross-functional engineering, manufacturing and quality teams, you will play a key role in improving repair turnaround, reducing unnecessary RMAs and ensuring an outstanding customer experience.This role would suit an Electronics Technician, Repair Engineer, Test Technician, Technical Support Engineer or Customer Support Engineer who enjoys combining technical troubleshooting with customer interaction and project coordination within a high-technology engineering environment.Main Responsibilities of the Technical Customer Support & Repairs Technician (Reading):Provide first and second-line technical support to customers via telephone, email and remote support toolsDiagnose hardware and system-level issues relating to embedded computing, RF and electronic systemsGuide customers through product configuration, operation and troubleshooting activitiesManage the complete RMA process from initial enquiry through to product return and customer communicationCarry out hands-on fault finding, testing and repair of electronic assemblies and systemsPerform functional testing, acceptance testing and quality verification using industry-standard electronic test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysersWork from schematics, engineering drawings, manufacturing documentation and test proceduresMaintain accurate repair records, service reports and customer documentationLiaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actionsSupport root cause investigations and continuous improvement initiatives across repair and service activitiesDevelop and improve repair procedures, diagnostic processes and technical documentationProvide customers with regular updates throughout technical investigations and repair activitiesOccasionally support customer visits, field service activities and technical demonstrations where requiredRequirements of the Technical Customer Support & Repairs Technician (Reading):Previous experience within Electronics Repair, Test Engineering, Technical Support, Product Support, Field Service, Customer Support Engineering or a similar technical roleStrong understanding of analogue and digital electronic systems and component-level diagnosticsExperience fault finding and repairing electronic assemblies or embedded hardwareAbility to read electrical schematics, wiring diagrams and technical documentationHands-on experience using electronic test equipment including oscilloscopes, multimeters and signal generatorsExcellent customer service, communication and stakeholder management skillsExperience managing multiple customer enquiries and technical issues simultaneouslyStrong organisational skills with the ability to coordinate repairs, engineering support and customer expectationsHigh attention to detail with a structured approach to documentation and record keepingAbility to work collaboratively across engineering, manufacturing, operations and quality teamsExperience within one or more of the following technologies would be advantageous:Embedded computing systemsRF and microwave technologiesRuggedised electronic systemsPCB and PCBA assembliesSingle Board Computers (SBCs)Avionics electronicsDefence electronicsHigh-performance computing platformsDesirable:Technical qualification in Electronics Engineering, Electrical Engineering or a related disciplineExperience supporting aerospace, defence, communications or industrial electronic productsExperience managing structured RMA processes and product returnsIPC soldering certification (IPC-A-610, J-STD-001 or equivalent)Experience using ERP, CRM or service management platforms such as Oracle, Salesforce or JIRAKnowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologiesExperience working within regulated engineering environments including defence or aerospaceWorking Pattern & Benefits:Office-based role in Reading, BerkshireOpportunity to support cutting-edge embedded computing and RF technologies used in mission-critical applicationsCustomer-facing position with significant interaction across engineering, manufacturing and international support teamsOpportunity to influence and improve European repair capability and customer support processesPrivate healthcareAnnual bonus schemePension scheme with employer contributionLife assurance and income protectionEmployee Assistance ProgrammeEmployee share purchase scheme25 days annual leave plus additional Christmas shutdownLong-term career development within an internationally recognised engineering organisationTo apply for this Technical Customer Support & Repairs Technician role, please send your CV to Kishan Chandarana:TPBN1_UKTJ