Guest Relations Executive

Guest Relations Executive£30,000Milton KeynesPermanentAre you passionate about delivering exceptional customer experiences and creating memorable moments for every guest?Were working with a prestigious hospitality business looking for a Guest Relations Executive to become the face of the hotel, ensuring every guest receives a warm, personalised welcome and an outstanding experience from arrival through to departure.You will play a pivotal role in creating exceptional guest experiences whilst working closely with departments across the hotel. From welcoming VIP guests to resolving queries and promoting the hotels facilities, youll ensure every stay is memorable. Alongside this, you will proactively identify opportunities to maximise revenue through room upgrades, dining experiences, spa packages and future direct bookings.Key Responsibilities for a Guest Relations Executive:Deliver a warm, professional, and personalised welcome to every guestBuild strong relationships with guests and tailor recommendations to enhance their stayCoordinate memorable experiences for VIPs, returning guests, and special occasionsHandle guest enquiries, feedback, and service recovery with confidence and professionalismPromote room upgrades, spa experiences, dining packages, and other hotel servicesEncourage repeat business by promoting the benefits of booking directlyWork closely with Reception, Reservations, Housekeeping, Food & Beverage, Spa, and Events teams to deliver a seamless guest experienceMonitor guest feedback and identify opportunities to continuously improve service standardsSupport duty management responsibilities during designated shiftsMaintain accurate guest records and prepare reports on guest satisfaction and commercial performanceKey Skills for a Guest Relations Executive:Prior experience in guest relations, receptionist, hotel operations or front of house roleHotel experience is essentialStrong communication and relationship-building skillsConfident upselling products and services to enhance guest experienceExcellent problem-solving skillsProfessional, confident and personable approachBenefits for a Guest Relations Executive:28 days annual leave (including bank holidays)Sales bonus structure, paid quarterly based off sales targetsLife insuranceDiscounted bedroom rates for staff and family and friends discountFree lunch/dinner providedGym access at a discounted rateFree parkingIf you're passionate about creating exceptional guest experiences and enjoy working in a luxury hospitality environment, we'd love to hear from you.TPBN1_UKTJ