Spare Parts Team Leader

Position: Spare Parts Team LeaderJob ID: 953844Location: Newcastle, UKRate/Salary: £45,000 per yearBenefits: Great benefitsType: PermanentHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit the HSB Technical website for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.The job description below will outline this position of: Spare Parts Team Leader .Typically, this person will be responsible for leading the day-to-day operations of the Spare Parts function, managing customer orders and supplier relationships, while supporting team performance, customer service standards, and commercial growth objectives.HSB Technicals client is an established and well-regarded business entity.Duties and responsibilities of the Spare Parts Team Leader:Manage a personal portfolio of customer enquiries and parts orders from quotation through to invoice and close-outAct as the main escalation point for key customer relationships and supplier issuesMaintain strong working relationships with OEM suppliers and escalate performance concerns when requiredLead the resolution of complex customer escalations, stock discrepancies, and supplier issuesEnsure CRM and ERP systems are maintained accuratelyOversee customer service levels, ensuring enquiry acknowledgement, quotation turnaround, and order fulfilment targets are metLine manages the Spare Parts Coordinator team, including 1:1s, appraisals, performance plans, and recruitment inputSet and manage team targets for operational output and proactive sales activityDevelop team capability through training and cross-functional knowledge sharingRun weekly team operations meetings to review pipeline, open orders, escalations, and actionsSupport proactive sales growth through quotation follow-up, dormant account re-engagement, and upselling opportunitiesWork closely with internal departments to coordinate parts activity, customer commitments, and commercial opportunitiesEnsure margin discipline is maintained and escalate below-threshold deals for approvalProduce weekly reports covering performance, pipeline, customer status, and escalationsChampion QHSE and ISO compliance and support continuous improvement initiatives within business systemsQualifications and requirements for the Spare Parts Team Leader:Proven experience in a B2B parts or technical product environment, combining sales activity with hands-on order managementPrevious experience leading or supervising a small team, including appraisals, target setting, and performance managementStrong experience improving team performance and driving proactive customer engagement and quotation follow-upConfident using CRM systems for managing quotes, orders, opportunities, and pipeline accuracyStrong customer service skills with experience handling escalations, supplier disputes, and negotiationsComputer-literate with proficiency in Microsoft Office applicationsComfortable using ERP and order management systemsKnowledge of diesel engines, turbochargers, or marine/industrial mechanical components (desirable)Experience in marine, offshore, defence, oil & gas, or power generation sectors (desirable)Experience with Microsoft Dynamics 365 and/or Microsoft Business Central (desirable)Understanding of OEM parts supply, technical drawings, parts catalogues, and international shipping documentation is advantageousMust be happy working 100% office-basedThis vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.TPBN1_UKTJ