Customer Service Administrator

Location: Raynes Park

Hours: Full-time, 40 hours per week, Office based

Salary: £25,000 to £30,000 depending on experience

An exciting opportunity has arisen for a Customer Service Representative to join a busy and growing organisation. This role is ideal for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and has excellent communication and administrative skills.

Working as part of a supportive customer service team, you'll be the first point of contact for customers, ensuring enquiries are handled professionally while providing an exceptional customer experience.

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• Respond to customer enquiries via telephone, email and other communication channels.
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• Process customer orders accurately and efficiently.
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• Resolve customer queries and investigate issues, providing timely updates and solutions.
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• Make proactive outbound calls to customers regarding account information and available products or services.
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• Support customers with payment-related enquiries and assist with payment processing where required.
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• Liaise with internal departments to ensure customer issues are resolved promptly.
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• Carry out reception and front-of-house duties in a professional and welcoming manner.
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• Maintain accurate customer records and update internal systems.
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• Support administrative tasks across multiple departments as required.
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• Provide general administrative assistance to ensure the smooth running of the customer service function.
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We're looking for someone who has:

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• Previous experience in a customer service or customer support role.
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• Excellent verbal and written communication skills.
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• A confident and professional telephone manner.
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• Strong data entry and IT skills with excellent attention to detail.
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• The ability to manage multiple tasks and prioritise effectively.
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• A proactive approach with strong problem-solving skills.
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• The ability to work independently as well as part of a team.
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• Good organisational skills and the ability to work accurately under pressure.
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• GCSEs (or equivalent) in English and Maths.
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• Competitive salary.
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• Full-time, permanent opportunity.
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• Supportive and collaborative working environment.
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• Ongoing training and development.
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• Opportunity to develop your career within a growing organisation.
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If you're an organised, customer-focused professional looking for your next opportunity, we'd love to hear from you. Apply today to find out more...

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.