Client Payment Administrator

Client Payment AdministratorOur excellent client in Cheltenham is looking for a Client Payment Administrator to join their team on a full-time basis.You will be working for a well-established and reputable local Cheltenham business that truly values and encourages its employees.The ideal candidate will ideally be a confident communicator, happy to pick up the phone with excellent customer service skills.While this business is known for delivering a professional service to its clients, you'll enjoy being part of a fun and friendly team.Its an exciting time to join, with the company experiencing rapid growth.Staff turnover is low, internal development is actively encouraged, and the benefits are competitive - including 28 days of holiday plus bank holidays + more listed below).Responsibilities:- Help record and process payments received from clients.- Assist with making payments to clients and updating internal records.- Check that financial documents and statements are accurate and match up with internal system.- Gently remind clients about overdue payments in a professional manner, offering to delay payment due dates, and setting up payment plans if more convenient.- Keep clear notes of all client conversations and payment updates.- Help prepare monthly financial summaries and letters for clients.- Work closely with the wider team to keep them updated on payment progress.- Support the team by helping with general payment/finance/credit control tasks when needed.- Any other ad-hoc duties as required.Candidate Attributes:- Previous customer service experience- Confident communicator- Compassionate- Team player ethosHours: Monday Friday, 8:30am 5pmSalary: £25,000 - £30,000 per annum + benefits including:- 36 days holiday per annum (including bank holidays)- Life assurance- Gym plan- Company wide bonuses- Health care plans- Internal development- Fun, social and lively teamTPBN1_UKTJ