Client Payment Administrator

Our excellent client in Cheltenham is looking for a Client Payment Administrator to join their team on a full-time, permanent basis. You will be working for a well-established and reputable local Cheltenham business that truly values and encourages its employees.

The ideal candidate will ideally be a confident communicator, happy to pick up the phone with excellent customer service skills.

While this business is known for delivering a professional service to its clients, you'll enjoy being part of a fun and friendly team. It’s an exciting time to join, with the company experiencing rapid growth. Staff turnover is low, internal development is actively encouraged, and the benefits are competitive - including 28 days of holiday plus bank holidays + more listed below).

*Please note: Due to the role being located in central Cheltenham, there is no on-site parking, though all public transport routes are easily accessible to the office. Please ensure that this is a viable commute/location for you long term.*

Responsibilities:

- Help record and process payments received from clients.

- Assist with making payments to clients and updating internal records.

- Check that financial documents and statements are accurate and match up with internal system.

- Gently remind clients about overdue payments in a professional manner, offering to delay payment due dates, and setting up payment plans if more convenient.

- Keep clear notes of all client conversations and payment updates.

- Help prepare monthly financial summaries and letters for clients.

- Work closely with the wider team to keep them updated on payment progress.

- Support the team by helping with general payment/finance/credit control tasks when needed.

- Any other ad-hoc duties as required.

Candidate Attributes:

- Previous customer service experience

- Confident communicator

- Compassionate

- Team player ethos

Hours: Monday – Friday, 8:30am – 5pm

Salary: £25,000 - £30,000 per annum + benefits including:

- 36 days holiday per annum (including bank holidays)

- Life assurance

- Gym plan

- Company wide bonuses

- Health care plans

- Internal development

- Fun, social and lively team