Jewellery Manager

Jewellery Store Manager - Norwich£33,000 - £35,000 + Quarterly Bonus + Excellent BenefitsDo you know how to bring out the best in a retail team and turn great service into strong sales? Are you confident creating memorable customer experiences within luxury retail or jewellery?Hours: 40 hours per week, working any five out of seven days, including weekends and bank holidaysContract: Full-time, permanentThe roleDiamonds Factory is looking for an experienced Store Manager to lead, support and inspire a close-knit team of up to five people.Reporting to the Regional Sales Manager, you will take ownership of the day-to-day running of the store. You will help your team reach their targets while making sure every customer feels welcomed, understood and valued.This is a hands-on leadership role for someone who enjoys being present on the shop floor, coaching their team and creating the kind of experience customers remember for all the right reasons.Key ResponsibilitiesYou will:Lead, motivate and develop the store teamSupport the team in achieving and exceeding sales targetsManage the smooth running of daily store operationsCreate a warm, personal and professional customer experienceUse consultative selling to understand each customers needsGather feedback and identify ways to improve serviceMaintain strong knowledge of the jewellery collectionsDeliver regular product and sales trainingBuild a positive, supportive and high-performing team cultureMaintain the standards expected from a luxury jewellery brandAbout our companyDiamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet.With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market.The BenefitsQuarterly bonus opportunityCompany pensionPrivate medical insuranceEmployee discountReferral programmeCompany eventsThe personYou will need:At least five years management experienceA strong background in retail sales and customer serviceThe ability to coach, motivate and develop a teamConfidence working with luxury products and customersExcellent communication and relationship-building skillsThree years jewellery experience would be preferredWhats nextIf you are ready to lead a talented team and create exceptional customer experiences, apply now to join Diamonds Factory.TPBN1_UKTJ