Customer Services Advisor

Company Context

Powakaddy is the world’s number one electric golf trolley brand. The business was founded in 1983, has been the UK market leader for years, and sells in over 50 countries. Unlike most of the market, Powakaddy still designs, develops and assembles its products in the UK, which is a real point of difference and a big part of why the brand is trusted.

The product has come a long way. What started as a basic motor and dial is now a range of compact trolleys with 5-inch touchscreen GPS, Full Hole View mapping and remote control. Powakaddy is expanding its customer services team. You will play a key part in that team as it grows, with real influence over how the work is done.

Role Purpose

As part of the internal Sales Team, you will play a key role in delivering an exceptional customer service experience.You will support customers and end users with a range of pre-sales and after-sales enquiries, ensuring every interaction is professional, helpful and efficient.

What you will be doing

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• Deliver exceptional customer service via telephone and email to customers, retailers and end users.
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• Build positive relationships with customers through patience, empathy and effective communication.
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• Process orders accurately and provide advice on pricing, stock availability and product information.
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• Arrange product collections, returns and replacement orders where required.
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• Accurately record customer interactions and case notes within the CRM system.
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• Work closely with colleagues across Sales, Technical Support and Finance to ensure customer queries are resolved efficiently.
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• Support the wider team with administrative and departmental tasks as required
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What success looks like

By the end of your first year, you will:

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• Confidently manage customer enquiries from initial contact through to resolution.
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• Have a strong understanding of the PowaKaddy product range and services.
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• Consistently deliver high levels of customer satisfaction.
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• Maintain accurate records within the CRM system.
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• Be recognised as a trusted and reliable member of the Customer Services team.
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• Support ongoing improvements to customer service processes and team performance.
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What we are looking for

Essential

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• A genuine passion for delivering outstanding customer service.
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• An empathetic and customer-focused approach when handling enquiries.
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• Excellent verbal and written communication skills.
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• Strong listening and problem-solving abilities.
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• High attention to detail and accuracy.
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• A positive, proactive and team-oriented attitude.
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• Ability to prioritise workload and manage multiple tasks effectively.
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• Good computer literacy with experience using Microsoft Office applications.
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Desirable

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• Previous experience in a customer service or customer support environment.
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Working style and environment

You will be joining will be joining a professional, friendly and supportive team environment where collaboration, customer focus and continuous improvement are valued. Full training will be provided to help you develop product knowledge and succeed in the role.

Working Hours

Working Hours: Mondy to Friday, 8:30am to 5.00pm (37.5 hours per week).

Why join PowaKaddy

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• Work for the world's leading electric golf trolley brand.
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• Be part of a growing customer services team.
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• Receive full training and ongoing development.
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• Work with innovative technology designed and assembled in the UK.
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• Enjoy opportunities to grow into Technical Support programmes.
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Compensation and benefits

Salary - £25,000 to £27,000

Pension - Employer pension contribution

Annual leave - 25 days plus bank holidays

Training - Training and development support

Progression - Clear scope to grow into Technical Support programmes