Cargo Reservations Agent

Freightserve recruitment are looking for a Cargo Reservations Agent for a well established Airline GSA based in the Heathrow area. Role:- Manage the day-to-day customer service activities for a key airline. Will be ensuring the smooth operational flow, monitor and recording of all reservations. RESPONSIBILITIES:- • Manage complete end-to-end booking process. • Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs & other Company offices. • Keeping in-house and airline system up to date, including full data capture. • Oversee Pre Bookings. • Acting as main contact through both customer calls and emails • Deal with pricing enquires and rates. • Managing capacity control and priorities. • Responding to request for tracking information & post flights. • Dealing with customer complaints and service issues. • Provide booking list to GHAs and pre-alert outstations. • Oversee trucking to ensure smooth transit. SKILLS & EXPERIENCE:- • Ideally candidate should have Airline, GSA or Freight Forwarding experience. • Have outstanding customer service skills and good understanding of the cargo market • Ability to work in a fast paced environment handling multiple initiatives and prioritize own workload. • Autonomy in the role and capacity management. • Must be articulate and possess good interpersonal skills. • Competences in IT programs, strong analytical skills, planning and organization Working hours are; Monday to Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry