Shop Manager

Community Shop Manager Borras Park

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Full Time 37.5 hours per week

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Salary £27K per annum

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About Nightingale House Hospice

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We are an ambitious organisation providing specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. It costs £5.6m per year to run the Hospice, with only 20% of our funding provided by the government. Over 400 volunteers give their time to the Hospice helping us run efficiently and effectively as part of the local community.

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We are looking for an experienced and motivated Community Shop Manager to join our Retail team on a permanent basis. This is an important role for our well established shop in Borras Park

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Reporting to the Head of Retail you will lead and develop the new store to maximise income to support the patient care at the Hospice.

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About you

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You will have previous retail management experience

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Experience of recruiting and leading volunteers

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Be a brand ambassador for Nightingales

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Be a team player

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Are you that person?

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Key Responsibilities

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Overall Shop Leadership:Responsible for the running of the shop, ensuring KPIs are met and businessobjectivesachieved, including profit targets through maximised sales and controlled costs.

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Brand Ambassador:Present a positive, professional image always to customers,volunteersand colleagues, acting as an ambassador for Nightingale House Hospice.

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Volunteer Management:Lead on the recruitment, induction,developmentand ongoing support of volunteers, ensuring the team feels valued,motivatedand united in the goal of raising as much money as possible for the Hospice.

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Operational Excellence:Ensure the shop is open for all set trading times agreed with the Head of Retail and that operational policies, procedures, and safeguarding standards are consistently upheld.

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Empowerment & Training:Equip volunteers to deliver outstanding retail standards including visual merchandising, customer service, stock generation, pricing and range selection through ongoing coaching and training.

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Compliance & Reporting:Complete all required documentation, reporting and administrative tasks to deadlines set by the Head of Retail.

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Gift Aid Maximisation:Ensure the Gift Aid scheme is fully optimised in line with HMRC guidance, embedding it into daily shop practice.

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CrossShop Support:Provide cover and support to other shops whenrequired.

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Team Collaboration:Work seamlessly across areas and departments to support the retail strategy, upholding the Hospices professional code of conduct.

In return Nightingale House offers:\n

-A positive and friendly working environment.

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-The opportunity to make a real difference.

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-Excellent training and development opportunities for those that want them.

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-Generous holiday allowance that increases with length of service.

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-Staff lunch Menu (Hospice based positions only).

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-Employee Assistance Programme.

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-Retail Discount Scheme.

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-Live Events Discount Scheme

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-Staff Discount in Caffi Cwtch

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-Refer a friend bonus scheme

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Up for the challenge? Here is your chance for a new and exciting career!

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Nightingale House Hospice is committed to providing equal opportunities in employment. Registered Charity No: 1035600

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