Customer Service Consultant

First class employer, genuine chance for people to develop within this customer service function or within several specialist teams in other areas of the business

\n
• Job Title/Location: Customer Service Consultant, Epsom/WFH
\n
• Salary: £25,000 - £26,500 + bonus adds c.£1,000 + pension
\n
• Office/WFH: 3 days office, 2 days WFH. Training is 100% office based
\n
• Requirements: Telephone-based experience & open to recent graduates, school leavers & those returning to work. Ideally some previous experience in Financial Services, Insurance or Banking
\n
• Role Snapshot: Liaising with new/prospective customers, answering queries, detailing product benefits with approx. 10-20% of your time focusing on administration
\n

The Company: Our client is a highly professional financial services company who base their customer services model on first-class customer service, as opposed to the hard sell. This role will expose you to both of their key markets and the focus is on providing information to customers/brokers, not advising.

The Role: This Customer Service Consultant role is based around acting as the initial point of contact for prospective customers and intermediaries regarding their products and services. You are responsible for outlining the benefits of the relevant products/services, but without ‘selling or offering advice’. A real focus on providing information through 1st class customer service – key responsibilities include:

\n
• Maintain knowledge of all products & services including ISA’s, Bonds & Mortgages
\n
• Deal with telephone calls promptly, accurately and efficiently
\n
• Promote products and services, but without ‘selling’ & carry out market research
\n
• Issue relevant literature, illustrations and application forms
\n
• Proactively follow up enquiries & call existing mortgage customers
\n
• Contact customers periodically regarding services and products
\n
• Occasionally attend events and other functions to promote products and services
\n

Hours: Monday to Friday, 9am – 5.30pm

Skills / Experience Required: For this Customer Service Consultant role our client will consider people who have telephone-based experience in any sector, ideally with some previous experience within Financial Services, Banking or Insurance. Our client will also consider recent graduates, school leavers and those returning to work, if they have some previous phones experience with customers. Good MS Office experience is sought, along with an eye for detail & accuracy within a fast-paced environment.

Additional Information: This Customer Service Consultant role is a great opportunity for career progression. Salary is to £26,500 along with an annual bonus, pension, professional study sponsorship and free car parking.

The Customer Service Consultant position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, compliance, business analysis, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.