Community & Amenities Manager

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Community & Amenities ManagerReporting to: Head of 105 Victoria Street & Senior Social Sustainability LeadWhat this job involves:To lead the delivery of 105 Victoria Street's award-winning community space programme and social sustainability commitments, serving as the primary liaison between Local Schools, Local Community Groups, Affordable Workspace users, and the building's Management Team. This role ensures seamless operation of The Arena and The Garden, coordinating priority access for Westminster community users whilst maintaining the financial sustainability of community facilities through integrated commercial programming.You'll manage the complete community booking ecosystem, build lasting partnerships with Local Schools and Local Community Groups, and deliver measurable social impact aligned with the building's Section 106 obligations and Social Sustainability Charter commitments.Key HighlightsManage two premier community facilities: The Arena (3,800 sq ft multipurpose space) and The Garden (London's highest urban farm)Manage 105 VS Unit Trust Community FundAdminister 105 VS Unit Trust Community Fund, managing grant applications, assessments, and award distributionsConvene and support tenant governance board for Community Fund decision-makingBuild strategic partnerships with tenants, local schools and community organisationsDeliver social sustainability reporting and impact measurementWork collaboratively with JLL's Social Sustainability Team for strategic supportSupport 105 Victoria Street's ambition to achieve BREEAM 'Outstanding' and WELL 'Platinum' certifications through community engagementWhat your day to day would look like:Community Fund ManagementOversee Community Fund in collaboration with the AI-powered automated grant platform and JLL's Social Sustainability Team, ensuring effective operation of the grant-making cyclePromote the Community Fund widely across Westminster through marketing materials, outreach campaigns, and relationship building with local charities, community groups, schools, and social enterprisesMonitor and quality-assure the automated application and assessment process, reviewing platform-generated evaluations and ensuring fair, consistent decision-makingPrepare funding recommendations for the tenant governance board, synthesising platform analytics into clear board papers with risk assessments and impact projectionsConvene and support the tenant governance board through quarterly meetings, preparing materials, facilitating discussions, recording decisions, and ensuring transparent governanceOversee automated grant agreements and payment administration, verifying accuracy of award letters, payment schedules, and transaction processingMonitor grant recipient performance through the platform, conducting relationship-building site visits, tracking outcomes, and identifying compliance concernsBuild relationships with funded organisations, providing support beyond the automated process and connecting grantees with building tenants for volunteering opportunitiesEnsure robust governance and compliance, maintaining audit trails, implementing conflict of interest policies, and adhering to grant-making best practiceReport on Community Fund impact using platform-generated data to produce quarterly and annual reports demonstrating social return on investmentCommunity Space Operations & Booking ManagementManage the centralised booking system for The Arena and The Garden, ensuring consistent application of the booking hierarchy and transparent access for all usersCoordinate priority free access for Local Schools during designated community hours (weekdays 10:00am-12:00pm and 2:00pm-4:00pm), managing termly recurring schedules aligned with academic calendarsProcess booking requests through designated channels, providing timely confirmations and maintaining accurate records of all bookings and facility usageImplement cancellation policies to maximise community benefit and efficient space utilisationCoordinate access arrangements, health and safety protocols, and facility orientation for all community usersManage day-to-day operational issues, resolve scheduling conflicts, and work with building security and facilities teams to ensure smooth accessStrategic Partnership ManagementServe as primary relationship manager for Local Schools (Westminster City School and Greycoat Hospital School), maintaining regular communication and conducting quarterly review meetingsBuild and maintain strategic relationships with Local Community Groups listed in the Social Value Charter, including Westminster Wheels, Cardinal Hulme Centre, The Abbey Centre, One Westminster, and MindDevelop strong relationships with building tenants, engaging them in Community Fund governance and identifying corporate volunteering opportunitiesAssess eligibility of new Westminster community groups seeking access, evaluating community benefit and alignment with social value prioritiesExpand the network of community partners annually, identifying opportunities to increase social impactOrganise partnership events and networking opportunities that strengthen relationships between community users, building occupiers, and funded organisationsThe Garden Programming & Educational CoordinationCoordinate quarterly educational visits for Local Schools to The Garden, scheduling sessions around growing activities and seasonal opportunitiesDevelop and deliver educational programming focussed on urban agriculture, sustainability, food growing, and environmental educationManage health and safety protocols for Garden visits, including risk assessments, hygiene procedures, tool safety demonstrations, and weather contingency plansCoordinate harvest events and corporate partnership sessions that connect building occupiers with community usersWork with building amenities team to maintain The Garden as an accessible, engaging educational resourceSocial Value Delivery & Impact MeasurementImplement and monitor delivery of Section 106 community space commitments, ensuring compliance with all obligations in perpetuityTrack and report on community usage metrics, including sessions, participants, community groups served, and demographic reachProduce integrated social value reporting combining Community Fund impact, community space usage, and partnership outcomes to demonstrate total social return on investmentGather qualitative feedback from community users and grant recipients to assess impact on educational outcomes, youth development, health and wellbeing, and community cohesionCollaborate with JLL's Social Sustainability Team to establish impact measurement frameworks and produce quarterly and annual social value reportsContribute to sustainability and ESG reporting by documenting community engagement activities aligned with BREEAM Outstanding and WELL Platinum certification requirementsMaintain comprehensive records of community benefit delivery to support internal reporting, client updates, and external communicationsCommunity Communications & EngagementServe as primary point of contact for all community-related enquiries from Local Schools, Local Community Groups, Community Fund applicants, and Affordable Workspace usersDevelop and maintain community-focussed content for the building's Workplace app, ensuring information remains relevant, accurate, and accessiblePromote Community Fund opportunities through multiple channels including website, social media, community networks, and direct outreachCreate promotional materials, newsletters, and social media content showcasing community programming, Community Fund success stories, and social value achievementsOrganise community open days, facility tours, engagement events, and celebration events for Community Fund recipientsFoster a welcoming, inclusive environment that encourages diverse participation and celebrates community achievementsCommercial Coordination & Financial AdministrationSupport the integrated financial model where commercial revenue cross-subsidises free access for priority community usersCoordinate bookings from Affordable Workspace users, applying full commercial pricing and ensuring non-recurring booking restrictions are maintainedProcess payments for commercial bookings in advance, applying cancellation and refund policies consistentlyManage Community Fund financial administration, tracking commitments against budget, monitoring payment schedules, and maintaining accurate expenditure recordsWork with the Operations Manager to track community space revenue, monitor budget performance, and identify opportunities for financial optimisationProvide financial data and usage reports to support management decision-makingCompliance & Risk ManagementEnsure all community activities comply with health and safety requirements, facility rules, and building policiesConduct risk assessments for community activities, particularly for children and vulnerable groupsImplement safeguarding procedures and ensure all community users understand their responsibilities for participant supervisionMaintain accurate records for audit purposes, demonstrating compliance with Section 106 obligations, Community Fund governance requirements, and JLL policiesStakeholder CollaborationWork closely with the Operations Manager to coordinate cleaning schedules, security protocols, and facility maintenance around community bookingsCollaborate with front of house and security teams to ensure seamless access arrangements for community usersFacilitate tenant engagement in Community Fund governance, recruiting board members, coordinating meetings, and creating opportunities for tenants to connect with funded community organisationsLiaise with building occupiers to promote awareness of community programming and identify opportunities for corporate volunteering or partnershipRepresent 105 Victoria Street at Westminster community forums, grant-making networks, and local partnership meetingsRequired QualificationsProven experience in community engagement, partnership management, grant administration, or social value delivery within property, charitable, or community sector environmentsExperience working with grant programmesDemonstrated ability to build and maintain effective relationships with diverse stakeholders including schools, charities, community groups, and governance boardsStrong organisational and administrative skills with ability to manage complex systems, coordinate multiple priorities, and maintain accurate recordsStrong financial acumen with experience managing budgets, tracking expenditure, and ensuring financial accountabilityExcellent communication skills (written and verbal) for professional liaison with community partners, senior stakeholders, and board membersStrong analytical and evaluative skills for assessing funding applications, conducting due diligence, and making evidence-based recommendationsUnderstanding of social value principles, impact measurement, community benefit delivery, and grant-making best practiceExperience working with vulnerable groups, children, or educational settings with knowledge of appropriate safeguarding proceduresHigh attention to detail and commitment to delivering exceptional customer serviceProficiency in MS Office and ability to learn booking management systems, grant platforms, and impact measurement toolsAbility to work independently with minimal supervision whilst collaborating effectively as part of a teamFlexible approach to working hours to accommodate occasional evening board meetings or weekend community eventsCommitment to equality, diversity, and inclusion principlesPreferred QualificationsExperience delivering community programmes and grant-making within commercial real estate developments or mixed-use propertiesKnowledge of Westminster's community sector, local schools, voluntary organisations, and funding landscapeFamiliarity with Section 106 obligations, social value frameworks (e.g., Social Value Portal, HACT), and ESG reportingExperience facilitating governance boards, committees, or trustee meetings#LI-JA1Location:On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. 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