Lift Services Manager

Lift Services ManagerLocation: MedwaySalary: £65,000Benefits: Company Car/ Car Allowance, 25 days annual leave + Birthday offDue to growth, my client are looking for a Lift Services Manager to join their team based in Medway. This is an exciting opportunity for someone with a solid history in Lift Engineering and Management to join a growing organisation.The RoleOperational Leadership· Lead the Service Department and ensure effective day-to-day operation and resourcing. · Manage all service contracts and repair activities (planning, allocation, close-out). · Own the out-of-hours/night-call rota; publish monthly and whenever changes occur. · Maintain the Lift Shutdown/Out-of-Service board and ensure statuses are current. Customer & Stakeholder Communication· Primary point of contact for clients; provide timely updates on out-of-service lifts and progress. · Escalate technical, safety, or commercial risks to the appropriate managers. · Handle and resolve service/repair complaints; ensure root cause and corrective actions are communicated. Financial & Commercial Control· Liaise with and oversee agreed interfaces with the Finance Department and finance procedures. · Prepare and process small-works/service quotations; raise POs; control materials and stock purchases. · Track job costings and margins; review quote conversion and approve invoices within delegated authority. People, Safety & Assets· Deliver toolbox talks; carry out site audits and van inspections with engineers. · Ensure company stores are organised, labelled and stock-checked; verify that safety-critical parts are recorded in the repairs safety log and are serviceable. · Ensure compliance with applicable regulations and standards (LOLER, PUWER, EAWR, BS/EN 81, company H&S procedures). Quality & ISO Management· Review engineers' service and repair reports for accuracy, quality and close-out evidence. · Inspect service and repair works for quality control; raise NCR/CAPA where needed. · Maintain controlled documents, forms and logs; support internal audits and management reviews. · Maintain training/competence records and the qualifications matrix. Reporting & KPIs· Issue weekly and monthly KPI updates and client-specific KPI packs · Monthly: reconcile and issue spreadsheets for services, callouts and KPIs for LSEC, Alliance, WeWork and other bulk contracts. · Monitor at minimum: PPM completion %, first-time-fix %, MTTR/restore time, callback rate, contract profitability, stock accuracy, near-misses/accidents, LOLER TE schedule adherence, night-call performance.TPBN1_UKTJ