HC Care Co-ordinator

Brighter days = brighter futures. Join HICA and be the sunshine in someone's life.NEW benefit for 2026! Introducing STREAM, giving you instant access to 50% of the money you've earned without waiting for payday!At The HICA Group, we pride ourselves on delivering exceptional care and support to individuals across our community. We are looking for a dedicated and proactive Care Coordinator to join our Grimsby Homecare Branch, ensuring high-quality, personalised care services for our clients.The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.Pay & Hours: £14.00 per hour40 hours per week6 Week Fixed RotaEmployee Benefits:As an employee of The HICA Group, you'll enjoy access to a range of exclusive benefits and rewards, including: Discounts on retail, supermarket, holidays, and cinema to help you save on everyday expenses.Cycle to Work Scheme.TechSave-purchase phones, iPads, gaming consoles, and more through payroll deduction.Discounted gym memberships, both locally and nationally.Low-cost savings plans and loans paid through payroll.Exclusive hospital and death benefit plans unavailable on the high street.Employee assistance programme and wellbeing support.Refer-a-Friend bonuses.Duties & Responsibilities:As a Care Coordinator, you will play a vital role in planning, managing, and delivering exceptional care services. Your key responsibilities will include:• Planning, developing, and maintaining person-centred and outcome-based services, ensuring rotas are designed for effective service delivery.• Monitoring recruitment needs within your geographical area and communicating weekly updates to the Registered Manager.• Managing services in accordance with relevant legislation, ensuring compliance with internal and external quality standards.• Developing strong relationships with service users, their families/representatives, and other professionals or agencies involved.• Producing accurate electronic and written records, including daily reports, aligned with company policies and GDPR requirements.• Participating in the on-call rota to meet operational demands and personally covering care calls in the event of staff shortages.• Responding to, and reporting, any concerns or complaints in line with company procedures.• Preparing management reports and providing relevant information as required.• Liaising with community organisations and stakeholders to strengthen service delivery.Experience & Qualifications:We're looking for someone with strong organisational skills, a passion for delivering inclusive care, and the ability to build positive relationships. Preferred experience and qualifications include: Previous experience providing support within a care setting, administering medication, and using equipment.Basic IT skills, including proficiency in Microsoft Office packages.Excellent written and verbal communication abilities.Knowledge of risk assessment, support planning, and a person-centred approach.A Level 2/3 Diploma in Care or another relevant qualification, such as a Care Certificate (desirable).Additional Requirements:HICA Group is a not-for-profit organisation providing a range of care services to older people and individuals with learning difficulties across residential, nursing, and community settings.HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant. We actively encourage applications from veterans, reservists, service leavers, and military families.The successful candidate will be required to undertake an Enhanced DBS check.#TJTPBN1_UKTJ