Chargeback Analyst

Chargeback Analyst LHH Recruitment Solutions is seeking a Chargeback Analyst for our client in Draper, UT. This is a full-time contract opportunity supporting a Payment & Risk Operations team responsible for investigating payment disputes, managing chargebacks, and mitigating financial risk. Location & Schedule

• Location: Draper, UT 84020
• Schedule: Monday-Friday, 8:00 AM-5:00 PM MT - Hybrid: In office Tuesday-Thursday
• Contract Length: 6 months
• Pay Rate: $27.00 per hour

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Position Summary The Chargeback Analyst will manage the full lifecycle of merchant disputes and issuing chargebacks, including investigations, documentation review, processor submissions, reconciliation, and customer communications. This role requires strong analytical skills, attention to detail, and the ability to resolve payment-related issues in a fast-paced environment. Responsibilities

• Review, investigate, and process merchant disputes and chargebacks
• Prepare and submit representment packages and dispute documentation
• Research disputed transactions and submit issuing chargeback claims
• Track and update chargeback statuses throughout the resolution process
• Perform chargeback reconciliation and maintain accurate records
• Communicate with customers via phone and email regarding dispute documentation and case updates
• Analyze transaction activity to identify fraud, payment issues, and risk trends
• Ensure all dispute deadlines and service-level requirements are met
• Complete data entry, reporting, and case management activities

Qualifications

• 2+ years of chargeback, dispute resolution, payment operations, fraud, or risk management experience
• 2+ years of customer service experience
• Experience handling chargebacks on the merchant/acquiring side and/or issuing side
• Strong investigative, analytical, and problem-solving skills
• Advanced attention to detail and accuracy
• Proficiency with Microsoft Excel and Google Sheets
• Excellent written and verbal communication skills
• Ability to work independently and make sound business decisions

Preferred Qualifications

• Experience with both merchant and issuing disputes
• Fintech, banking, payment processing, or financial services background
• Familiarity with AI tools such as Claude

Experience with reconciliation, reporting, and data analysis

Pay Details: $25.00 to $27.00 per hour

Search managed by: Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.