Nightstop Coordinator

Nightstop CoordinatorIf you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team.Location: Sherborne House, LondonSalary: £31,443 per annumClosing Date: 9 August 2026Employment Type: PermanentHours per week: 37.5About the RoleNightstop Coordinator - LondonHelp young people facing homelessness find a safe place to stay and a pathway to a brighter future.As a Nightstop Coordinator , you'll be at the heart of a life-changing serviceassessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts.We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities.Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you.Please note that this job opportunity is offered as a full-time ( 37.5 hours per week ), permanent role.In this role, you will:Supporting Young PeopleAct as the first point of contact for people experiencing homelessness and referral partners, providing advice and signpostingConduct needs and risk assessments with potential Nightstop guestsCoordinate and manage the logistics of each placement with volunteer hostsWork proactively with guests and partner agencies to identify longer-term accommodation optionsProvide ongoing support to guests and volunteers, including participation in a 24-hour on-call rotaEnsure the safety and wellbeing of all guests and volunteers at all timesComply with data protection and information-sharing protocolsLead on safeguarding actions to protect people with an identified riskVolunteer Recruitment, Promotion and EngagementPromote volunteer opportunities through community networks, local organisations, and online platformsRecruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working proceduresAssess and make recommendations on applicants' suitability and contribute to decision-making processesDeliver training, supervision, forums, celebration events and ongoing support to volunteersBuild strong relationships with hosts to support retention, motivation, and engagementAct as a key point of contact for volunteers, providing guidance and problem-solving supportMaintain regular communication with volunteers, including updates, development opportunities, and networking eventsMarketing and Stakeholder ManagementDevelop and maintain effective partnerships with statutory and voluntary sector organisationsWork collaboratively with partners to support young people's outcomesArrange and attend community events and meetings to promote the Nightstop serviceRepresent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the serviceSupport development of client and volunteer stories for communications and fundraisingProactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagementAdministrationMaintain accurate and up-to-date records for all guests and volunteersContribute to monitoring, reporting, and data collectionSupport financial processes, including payments and record-keepingOtherWork collaboratively and effectively as part of the wider team with regular travel nationally for team meetingsActively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider teamWork within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the teamParticipate in an on-call rota, including evenings and weekends (additional on-call allowance is paid)Provide out-of-hours support when requiredUndertake further duties as commensurate to the role, in line with Policies and Procedures and as identified by your line managerAbout YouWhen completing your application form please address all the points set out below.Knowledge and ExperienceExperience of working with vulnerable people or those experiencing homelessness and the challenges they faceExperience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practicesKnowledge of housing and homelessness legislation, including welfare entitlementsExperience of completing and implementing risk assessmentsStrong understanding and experience of implementing safeguarding principles and proceduresSkills and AbilitiesExcellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publiclyStrong organisational and administrative skills, with the ability to manage competing prioritiesAbility to work both independently and as part of a dispersed national teamExperience of working collaboratively with internal and external stakeholdersConfident use of IT systems, including databases, Google Workspace, and Microsoft OfficeAbility to work under pressure and respond effectively to changing demandsAbility to maintain professional boundaries and promote this in othersWhat You'll ReceiveTailored training and developmentFlexible working options where suitable26 days annual leave, rising with serviceFamily friendly leave policiesPension scheme with employer contributions up to 7%Employee Assistance Programme with 24/7 GP accessDiscounts across retail, travel, food, fitness and moreCash health plan for you and your familyDeath in service benefitAccess to legal and practical supportSafer RecruitmentThe charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.About the OrganisationIn the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.#INDSCPPlease note this role is advertised by the recruitment agency acting for the client - Not For Profit People.TPBN1_UKTJ