Multimodal Freight Forwarder / Customs Operator

Multimodal Freight & Customs OperatorBirmingham (B11)Our client is an independent freight forwarder specialist within road and ocean freight, customs brokerage, and bespoke logistics solutions.Role Overview Focus on control tower coordination of ocean FCL shipments (CZUS) , alongside international freight operations, UK customs clearance, ocean pricing, and wider multi modal support.Key Responsibilities:Primary (CZUS FCL Project):Manage end-to-end (door-to-door) FCL shipments via overseas agentsArrange vessel bookings and origin collections with Czech partnersReview shipping documentation (B/L, invoices, packing lists, clearance docs)Provide shipment tracking, updates, and issue resolutionHandle job costing (supplier invoicing, customer billing, incidental costs)Maintain KPI reporting for key accountsAct as central contact between shippers, consignees, agents, and carriersSupporting:Ocean freight pricing and procurement (spot rates)Prepare UK import/export customs declarations (including CFSP / Inward Processing)Ensure customs complianceProduce Chamber of Commerce documents (COO, EUR1)Support multimodal operations as neededMaintain accurate data in TMS (Scope)Candidate ProfileEssential:Ocean export freight forwarding experienceEnd-to-end shipment management (AZ)Customs declaration experience (import/export)Strong organisation, communication, and multitasking skillsAbility to work independently in a small teamConfident with IT systemsDesirable:Cross-trade shipment experienceCFSP / Inward Processing knowledgeUS export experienceSystems (advantageous):CNS, Destin8, e-Customs (Descartes) Scope (Riege)Salary & Benefits£30,000 £35,000 (DOE)24 days holiday + bank holidays + birthday leave (rising to 31 days with service)Hybrid working (2 days/week from home post-probation Mon & Wed)Quarterly bonus (performance-based)Training and development opportunitiesSalary sacrifice car scheme (subject to tenure)TPBN1_UKTJ