Air Logistics Aerospace Customer Care Specialist - Sterling

Company description:Khne + Nagel (AG & Co.) KGJob description:? We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence. Please note that the shift patern is Monday-Friday, 17:00-02:00h.How you create impact Maintains and enhances customer services by ensuring procedures are followed and systems used correctlyFollow any new systems procedures within the departmentAnswering the phone in a professional and timely mannerTo take job orders from clients, that include routing, classifying of service type, establishing a deadlineTo assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)Familiarize yourself with all special services we can offer and ensure customers are given all options available;Help develop and maintain relationships with clientsEnsuring communication with service partners is kept up to dateWhat we would like you to bring Experience in Aerospace field is preferredExtensive customer service experience within Freight forwarding is a must, preferably in air logisticsExcellent knowledge of international and domestic airline routings, geography and time zonesUnderstanding of the Aviation industry and delivering Time Critical shipments using all available servicesProficient in Microsoft Office suite (Excel, PowerPoint & Word)Good written and verbal communications skills in EnglishWhat's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.TPBN1_UKTJ