Restaurant Supervisor Monday - Friday

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth.Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Restaurant Supervisor to join our team in London.Location: London, EC2V 7ELRate of Pay: £31,756.68 per annum plus a 10% performance-related bonusWorking Pattern: Monday - Friday, 40 hours per week, 7:30am - 16:00pm, overtime paid at a premium of 1.5Key Responsibilities:Operations & Service Delivery:Supervise the day-to-day restaurant and hospitality operations to ensure smooth and efficient service.Lead by example in delivering excellent customer service and maintaining high standards of presentation.Ensure all food and beverages are prepared, presented, and served to company and client standards.Coordinate daily service requirements, staffing levels, and operational priorities.Monitor service quality and take corrective action where necessary to maintain standards.Assist with hospitality events, meetings, conferences, and special functions if required.Ensure service areas, dining rooms, and hospitality spaces are prepared and presented to a high standard.Team Leadership:Supervise, motivate, and support catering and hospitality staff.Provide training, coaching, and guidance to team members.Conduct daily briefings and communicate operational requirements effectively.Monitor staff performance and contribute to performance reviews.Ensure adequate staffing levels are maintained throughout service periods.Promote teamwork and maintain a positive working environment.Customer Service:Build and maintain positive relationships with clients, customers, and colleagues.Handle customer enquiries, requests, and complaints professionally and efficiently.Ensure all customers receive a friendly, welcoming, and knowledgeable service.Promote a customer-focused culture throughout the team.Financial & Stock Control:Assist with stock ordering, stock rotation, and inventory management.Participate in monthly stock takes and maintain accurate records.Monitor waste levels and implement measures to improve efficiency and reduce costs.Support the Retail Manager in achieving budgetary and financial targets.Health, Safety & Compliance:Ensure compliance with all company policies and statutory regulations, including:Food SafetyHACCPCOSHHHealth & Safety legislationAllergen ManagementConduct regular checks to maintain high standards of cleanliness and hygiene.Report maintenance issues, equipment faults, and health and safety concerns promptly.Ensure all team members wear the correct uniform and personal protective equipment where required.Administrative Responsibilities:Complete daily operational records and reports accurately.Maintain attendance, training, and compliance records.Assist with scheduling and rota planning as directed by management.Occasional Responsibilities:Attend company meetings and training sessions as required.Support other catering locations or departments when operationally necessary.Assist with special events, hospitality functions, and client visits.Undertake additional duties consistent with the level and responsibilities of the role.Our ideal candidate will have:Previous experience in a catering, hospitality, or restaurant supervisory role.Strong leadership and team management skills.Excellent customer service and communication abilities.Good understanding of food safety and health & safety requirements.Ability to work independently and as part of a team.What's in it for you?Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowanceAccess to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical OpinionEye careA great wellbeing strategy - including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersA holiday purchase schemeVolunteering daysProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchersTPBN1_UKTJ