HCD Service Designer - up to £400 per day Inside IR35 - Remote

Human-Centred Design (HCD) Service DesignerContract Type : Inside IR35Rate : Up to £400 per dayLocation : Remote (UK-based)Duration : Until 31 March 2027About the RoleExalto Consulting are supporting a major digital transformation programme seeking an experienced Human-Centred Design (HCD) Service Designer. You will lead end-to-end service design from discovery through definition, creating evidence-based services that integrate digital and physical touchpoints while working with multidisciplinary Agile teams.What you will be doingLead end-to-end service design.• Plan and deliver discovery.• Produce service blueprints and system maps.• Facilitate co-creation workshops.• Design service experiments and prototypes.• Shape delivery roadmaps with Product Managers and Product Owners.• Define service metrics and value.• Coach Service Designers and champion HCD.What you will bringSignificant Service Design/HCD experience.• End-to-end service design delivery.• Service blueprinting, journey mapping and systems thinking.• Strong facilitation and stakeholder management.• Qualitative and quantitative research synthesis.• Agile delivery experience.• Excellent communication skills.Desirable ExperienceNHS service design.• GOV.UK/GDS or UK public sector digital services.• Large-scale digital transformation.Essential RequirementsBPSS eligible.• UK-based.• Strong HCD and Service Design background.SummaryA fantastic opportunity to join a major public sector transformation programme delivering user-centred services with real national impact.TPBN1_UKTJ