Customer Support Representative

Safran - Here, we craft excellence together.At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared visionAt Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.We are seeking a proactive and customer-focused Customer Support Representative to join our dynamic support team. In this role, you will serve as the primary point of contact for our customers, ensuring the efficient handling of enquiries, orders, and technical support requests for our helicopter engines. You will play a key role in upholding Safran's reputation for superior service and reliability.*Act as the first point of contact, managing customer enquiries, quotations, parts orders, and service requests.*Provide clear and timely communication to customers regarding order status, delivery timescales, and follow-up on ongoing cases.*Coordinate with internal teams (technical, engineering, sales, logistics) to deliver effective and customer-centric support solutions.*Assist in the handling and resolution of technical and warranty cases, ensuring accurate documentation and compliance with Safran processes.*Proactively manage customer relationships, maintaining transparency and fostering satisfaction and loyalty.*Ensure that all actions and records are processed in line with company quality standards, contractual obligations, and regulatory requirements.*Good organisation skills and attention to detail*Strong communication and interpersonal skills, with a customer-first approach*Team player able to work effectively across functionsTPBN1_UKTJ