CX Platform Deployment Engineer (VoIP & AI Focus)

CX Platform Deployment Engineer (VoIP & AI Focus) Location & Salary * Location: North West UK (Flexible / Remote) * Salary: £36,000 + Structured Progression The Opportunity: Fast-Track Your Career into Enterprise CCaaS Are you an ambitious Telecom Engineer or VoIP Specialist looking for a high-impact career pivot into Customer Experience (CX) Platforms? We are seeking a driven engineer based in the North West of the UK to join our market-leading CCaaS (Contact Centre as a Service) business. This role goes far beyond traditional telephony—you will deploy unified enterprise ecosystems blending cloud voice, CRM integrations, and next-generation AI software. Key Career Progression: One-to-one mentorship from a Senior Deployment Engineer who started in this exact role 2 years ago and has already achieved two promotions alongside significant salary increases. Full, certified training provided. Key Responsibilities & Tech Focus As a CX Platform Deployment Engineer, you will deploy scalable cloud solutions across four core areas: * VoIP Core & Migrations: Apply your background in IP telephony (SIP, RTP) and systems (e.g., Gamma, 3CX, 8x8, Mitel) to execute smooth voice carrier integrations and cloud migrations. * CCaaS Platforms: Full training provided to deploy major cloud contact centre solutions, including RingCentral, Zoom Contact Centre, and GoTo CX. * AI & Automation: Hands-on configuration of market-leading AI capabilities (intent recognition, self-service automation, agent assist). * Enterprise Delivery: Design and implement intelligent IVR routing, omnichannel workflows, and ensure robust QoS. Candidate Profile We are looking for a customer-focused Telecom Engineer based in the North West with a genuine passion for cloud technology and AI-driven innovations. Technical Requirements * Proven VoIP Expertise: Strong foundation in IP Telephony protocols (SIP, RTP) and cloud voice networking principles. * Client-Facing Experience: Background in B2B technical delivery or deployment environments. * Relevant Systems: Hands-on familiarity with Gamma, 3CX, 8x8, Mitel, Cisco, or Avaya is highly desirable. Mindset & Location * Location: Based in or within easy reach of the North West of England. * Passion for Cloud & AI: Authentic interest in cloud infrastructure and AI/automation transforming customer communications. * Growth Mindset: Proactive drive to complete fully funded certifications and rapidly scale your career. Package & Benefits * Starting Salary: £36,000 per annum. * Clear Career Path: Guaranteed salary increases and promotion milestones upon completing training and key projects. * Fully Funded Training: Vendor certifications across leading CCaaS and AI platforms. * Flexible Working: Hybrid/remote options tailored for North West candidates. Ready to Apply? If you are a North West-based VoIP engineer with a real passion for the future of Cloud and AI technology, apply today to fast-track your career in enterprise CCaaS