Veterinary Customer Success Manager

Basic salary: Up to £40,000kpa, plus an OTE of up to £15,000kpa and a company car allowance.We're looking for 2 people to cover the UK - one in the North and the other in the South (eventually these positions will be more regionalised).You will be field based once/twice each week and then working remotely. Ideally you will travel to the Newport/Telford office once each week but only if this is manageable.My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding; they're going to be doubling in size this year and next year!This is a field-based role where no two days are the same. One day you'll be welcoming a brand-new veterinary practice, delivering hands-on training and helping the team feel confident using their practice management software. The next, you'll be supporting existing customers, resolving more complex queries and identifying ways to help practices work more efficiently.If you enjoy building strong relationships, are passionate about delivering exceptional customer experiences and like the idea of being on the road meeting customers across the UK then we'd love to hear from you.About the RoleYou'll be joining one of the fastest-growing providers of cloud-based veterinary practice management software.The platform helps small animal, large animal and equine practices manage appointments, patient records, billing, communications, reporting and business performanceall from one intuitive system.It's an exciting time to join a business where your work will have a direct impact on customers every day.What You'll Be DoingVisit veterinary clinics across Ireland to onboard new customers.Deliver engaging in-person and online training sessions.Build trusted relationships with practice teams and become their go-to expert.Support customers with more complex Level 2 and Level 3 queries.Guide customers through best-practice workflows to help them get maximum value from the software.Work closely with Product, Development and Customer Success teams to resolve issues and improve the customer experience.Monitor customer satisfaction and ensure service standards are consistently achieved.Share customer feedback and identify opportunities to improve the software and support offering.What We're Looking ForA minimum of 3 years' experience in a customer-facing role, with previous veterinary or animal health experience.A confident communicator who enjoys meeting people and building relationships.Comfortable delivering training to groups both in person and online.Self-motivated and able to manage your own schedule while travelling.Full clean driving licence and willingness to travel nationwide.Strong IT skills and confidence using CRM and communication platforms.Great of you also have the following, but it isn't essentialPrevious experience working in a veterinary practice or animal health environment.Knowledge of QuickBooks or Dext.Experience using HubSpot, Slack, Microsoft Teams, TeamViewer or Intercom.Why Join this company?Be part of one of Ireland's fastest-growing veterinary technology businesses.A varied, people-focused role with a competitive salary with performance bonus.Mileage and travel expenses covered.Hybrid working.The opportunity to make a genuine impact on veterinary practices and the professionals who care for animals every day.TPBN1_UKTJ