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Posted 23 July, 2026

Service Consultant

Quest Employment
Stoke-on-Trent, ENG, GB Full Time

Job Description

? Hours: Monday Friday 8am 4.30pmSalary: £25-£27K plus uncapped commission based on branch profitsBenefits: 20 Holidays + Bank Holidays, attractive pension scheme, Perkbox membershipLocation: Stoke on Trent (Driving license and own vehicle is essential for this role due to the travel involved between the client sites and office)Reporting to: Branch managerCompany DescriptionQuest Employment is a leading recruitment specialist within the Midlands, offering temporary and permanent staffing solutions across various sectors. With an emphasis on 'People are our Priority', Quest aims to match the right candidate to the right role for every client. The company has over 30 years of successful services and strong relationships with local and global brands, serving industries like Office Support, Accounting, Manufacturing, and more.Role DescriptionThis is a full-time role for a Service Consultant at Quest Employment. The role involves tasks such as account management, attending client meetings, consulting with clients and candidates, conducting interviews, effective communication with stakeholders, and proficient recruiting activities. This will be a split role based between the branch office and onsite locationResponsibilitiesManagement of large existing client accountsAdvertise active roles through all available meansActively source and qualify candidatesManage the client's needs and expectations - attend client meetings and maintain regular communicationBeing on call and sharing the on call phone with the rest of the teamDaily attendance at client sitesMaintaining strong relationships with workers, clients & colleaguesMaintaining high levels of compliance and health and safetyPerksClear, uncapped & generous commission structure, based on branch profits rather than individual desksExtra holiday (you get your birthday off, an extra day off for attending our AGM & an extra day holiday for each year you work for Quest)Professional qualifications paid for by the business (NVQ's, REC etc.) & time given to studyInternal & external training coursesCareer development programs & internal progression paths - this particular role could develop into a full 360 recruitment consultant and onto seniorQuest Perks (or Querks) including; access to a 24/7 GP for you & your household, discounts on supermarkets & fuel, cashback & discounts on over 4,000 online retailers, free mental health counsellor, free physio therapy, discounted gym membership, money off cinema tickets & meals out... and much moreFully paid company event yearly (including a 1+ ticket for the Christmas party & overnight stay in a 5* hotel)Charity fundraising activities through optional team building activitiesRequirements for applicantsExperience in a similar account management and servicing role would be beneficialKnowledge of recruitment practise would be beneficialStrong Communication skillsExcellent interpersonal skillsInterviewing skillsAbility to work collaboratively in a team environment but also self manageA positive & 'can do' attitudeDriving license and own vehicle is essential for this role due to the travel involved between the client sites and officeWe are looking to hire as soon as possibleTPBN1_UKTJ