Lead Generation Specialist

Lead Generation SpecialistWe are seeking a confident and customer-focused communicator to join our National Contact Centre. This is an excellent opportunity for someone who enjoys engaging with customers, working in a target-driven environment and contributing to the growth of a successful business.As a Lead Generation Specialist, you will be part of our National Contact Centre Team, working in a hybrid role that combines home working with time in our modern office environment.About the RoleAs a Lead Generation Specialist, you will make proactive outbound calls to our existing customer base, engaging with customers who have previously purchased from us. You will focus on building rapport, understanding customer requirements and identifying opportunities to introduce relevant home improvement solutions.Key ResponsibilitiesMake outbound calls to warm leads from our existing customer baseBuild positive customer relationships and identify individual customer needsPresent suitable home improvement products and services in a clear and professional mannerGenerate qualified leads for the sales team to progressWork consistently towards agreed performance targetsAbout YouPrevious experience in a call centre, sales or lead generation environment is desirable but not essentialExperience in customer-facing roles such as estate agency, retail or hospitality would be beneficialExcellent communication and interpersonal skillsA motivated, resilient and target-focused approachConfidence using CRM systems, or the willingness to learnA strong commitment to delivering excellent customer serviceBenefitsBasic salary plus on-target commission, with the opportunity to earn up to £9,000 per year in bonusesHybrid working model, offering a balance of home and office-based workingStructured on-the-job training and mentoring31 days' holiday, increasing with service, plus an additional paid day off for your birthdayPaid time off each year to volunteerComprehensive health and wellbeing benefits, including heavily discounted gym memberships, an employee assistance programme and free access to mental health first aidersHeavily discounted employee purchase scheme across all productsGroup perks and discounts for days out, cinema, theatre, dining, mobile phones, food shopping and major high street retailersThe opportunity to work as part of a forward-thinking and supportive teamCareer development and continuous learning opportunitiesSalary sacrifice benefits, including pension, cycle to work and an additional annual leave purchase schemeIf you are looking to develop your career within a supportive and customer-focused environment, we would welcome your application.Important Information About Right to WorkWe're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.If you're unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK . Thank you for your understandingOur Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.TPBN1_UKTJ