Scheme Housing Officer

The roleAre you seeking a new challenge where you can truly make a difference?If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our Extra Care, Independent Living Team.Your responsibilities will include offering a frontline housing management service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must be willing to work 5 days a week, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. Driving is essential, as you may need to provide cover at other schemes.If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.Candidates must have ability to use the stairwell in carryout their duties i.e. compliance and Health & Safety checks.What youll be doingDeliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.Deliver the service in line with agreed parameters for the role.Conduct assessments of need and risk and provide personalised support to residents.Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.Work closely with other agencies to ensure residents are able to access a full range of services and support.Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.What youll needUnderstanding of the diverse needs of older people.Able to develop partnership working internally with teams and externally with other agencies and partners to generate effective solutions to problems.Ability to manage time & tasks effectively, work well under pressure both individually and in a team, along with good understanding of computer systems.An ability to effectively manage your time as the role will primarily be as a lone worker.Customer-focused and experience of providing excellent customer care.Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision.Able to receive and respond to customer feedback and complaints professionally at all times.A Full UK driving licence and access to a vehicle.In your supporting statement, it is important that you address how you meet each of theabovecriteriaprovidingreal examples.Closing Date: Sunday 26th July 2026 at 23:59Shortlisting: Monday 27th July 2026Interviews :W/C 17th Aug2026Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you tosubmityour application and supporting statement as soon as possible so your application can be reviewed and considered.Applying for roles with usAbout usAt Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.What's in it for youPensionLife assuranceHealthcare cash planEyecare & dentalBirthday leaveRetailersdiscountsCycle to workBuy & sell annual leaveSeason ticket loanIn-house academy & career developmentFlexible workingInclusion and DiversityWe work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.TPBN1_UKTJ