Customer Service advisor

The RolePermanentFull TimeWest Country Tool Company Ltd are a technical competence center of the Rubix UK II cutting and machining division, and a market-leading specialist of CNC cutting tools and associated products.Since 1974, WCT has evolved to become a unique technical cutting tool supplier to the UK engineering and manufacturing industries. We provide a comprehensive range of metal cutting tooling and associated products.Powered by Rubix UK II, Europe's largest industrial distributor TGM, MRO and specialist products, WCT can now utilize the most trusted single source of industrial supplies with their national network of branches, national distribution center and Product proving center.Key ResponsibilitiesWe are seeking an enthusiastic individual to join our branch and support all departments of the business, where & when required. You'll be a pivotal part of the team supporting our customers to ensure they have all the parts, tooling and support they need to operate.Effectively deal with customer enquiries via phone & email, from RFQ requests through to order placement and completionSupporting our external technical Engineering / sales team, liaising with customers & suppliers, and offering administrative support.Liaise between manufacturing product partners & customers to efficiently answer general questions concerning lead times, deliveries, and pricing.Maximize sales and opportunities through value added products & service to all incoming and outgoing customer engagement.Purchase order placement and progressingReturn of products to suppliersDelivery note filing and maintenance.Key Skills / QualificationsExperience of a customer service / sales office environmentComputer literate – Microsoft Office packagesTeam player – strong team skills and the ability to interact well with colleagues & customers.A solution-based approach to our customer's requirementsA high attention to detailExcellent communication skills – both written and verbalA positive ‘can do' attitudeTPBN1_UKTJ