Referrer Relationship Co-ordinator

Welcome to FCMS!Post: Diagnostics Referrer Relationship Co-ordinator12 month Fixed Term ContractPay: £25,000 - £30,000 depending on experience.Hours: 37.5hr per week between Monday Friday opening hours 8am 5pm (excluding bank holidays)Accountable to : Head of DiagnosticsBase: (Hybrid) Newfield House, Vicarage Lane, Blackpool, FY4 4EWCLOSING DATE: 24th JULY 2026* Please note that our roles are not being considered for sponsorship at this time*We are seeking a motivated and professional Referrer Relationship Co-ordinator to join our team. The primary purpose of this role is to engage with GP practices, Trusts and other diagnostics providers within our operational area, build strong working relationships, and promote awareness of our diagnostic services.You will play a key role in securing opportunities to attend Primary Care Network (PCN) meetings and other NHS-related forums, helping to position FCMS as a trusted partner in healthcare delivery.Our Diagnostics service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.Main duties of the jobDay to Day Duties to include, but not exhaustive :Proactively contact GP practices within designated areas via telephone and emailBuild and maintain strong, professional relationships with practice staff and decision-makersPromote and clearly communicate FCMS diagnostic servicesIdentify opportunities to attend PCN meetings and other NHS forumsArrange appointments, meetings, and presentations with key stakeholdersMaintain accurate records of communications and outcomes.Follow up on leads and nurture ongoing relationshipsWork closely with internal teams to align messaging and service offeringsAbout usThe ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.Come and be a part of our amazing team!We offer NHS PensionCycle to Work SchemeCareer Development OpportunitiesAttendance BonusStaff Benefit SchemeFree Tea & CoffeeEye Care ContributionsOur key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfWhat we are looking forPrevious experience in telemarketing, sales, or customer engagement rolesExcellent communication and interpersonal skillsConfident speaking with healthcare professionals and stakeholdersStrong organisational skills and attention to detailAbility to build rapport quickly and maintain professional relationshipsSelf-motivated with a proactive approach to workExperience working within or alongside the NHS or healthcare sector (desirable but not essential)Hold Full UK car licence and willing to travel across the UK.Personal AttributesProfessional and articulateResilient and target-drivenPositive and enthusiastic approachAbility to work independently and as part of a teamOur Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun: People rarely succeed unless they are having fun. Happiness is healthy!Awesome: We aren't here to be average, were here to be awesome!Humble: Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave: We challenge the norm. We have the courage to get the difficult jobs doneOompf: We have natural oompf! Its infectious!Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancyDBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.Person SpecificationExperienceEssentialExperience of working in an office carrying out administration.Experience of computer programmes and IT systems.Experience taking calls and dealing with enquiries over the phone.Able to work under pressure and have a degree of resilience.Able to demonstrate effective partnership/team workingDesirableInformation Governance understanding and awareness.Experience within a healthcare environmentExperience of clinical systemsClinical governance understanding and awarenessOtherEssentialBeing able to work with our corporate valuesEnthusiastic and positiveApproachableTeam PlayerAlways aims for excellenceAbility to produce creative solutions to issuesQualificationsEssentialA good level of literacy is required for this position.IT literate.Communication skills (verbal and written)IT skillsDesirableGCSE/O Level English and MathsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.TPBN1_UKTJ